European Waterways Reviews

Dear Mrs Coughlin, thank you very much for providing your service feedback, following your cruise aboard the Shannon Princess. We're very sorry to hear you didn't receive your cruise wallet and vouchers until after you had returned home. This is an unusual occurrence and likely the result of a delay with the international postal service. We will be sure to pass your feedback re email communication with the relevant team - thank you for raising this.

Thank you very much!

Thank you!

Thank you very much!

Thank you very much!

Thank you very much!

Thank you very much!

Dear Trusted Customer, thank you very much for taking the time to provide your honest feedback. We’re glad you enjoyed your time on board and we hope the following clarifies on any confusion: As your initial enquiry was for a cruise two years in the future, I'm afraid our team were unable to confirm availability at that stage. However, please rest assured you were at the top of our waitlist for the team to update you when the calendar opened up for your specified barge. Understandably, you then enquired about La Nouvelle Etoile, whose calendar was also yet to open up - which we appreciate caused further wait times. We understand that the back-and-forth over several months felt frustrating, and we’re very sorry for any confusion during that period. We're also looking into how we can improve the timing of our disembarkation details to better support onward travel, and we appreciate you flagging this. We do hope to welcome you back on board with us in the future!

Dear Trusted Customer, many thanks for your five star review, following your cruise aboard the Shannon Princess. We're thrilled to hear you found the customer service received to be of an excellent standard, and we will be sure to pass on your kind words to all involved. We hope to welcome you back on board with us in the future!

Dear Mr Lewis, thank you for your wonderful review! We’re delighted to hear everything exceeded your expectations and that you found your cabin so spacious and comfortable - especially compared to your Paris hotel! It’s always our goal to ensure every detail is thoughtfully considered, and we’re so pleased it made a lasting impression.