The only complaint I have is that I had to pay for half a tank of petrol. I knew this at the time, however I would have needed to drive round Guernsey about 100 times to use that amount of petrol....
car was not available, I had to wait for a europcar member of staff to drive to the terminal after I had called from their desk. Very poor service and attitude when they did arrive. would nor use...
I feel charging for cdw is acceptable but the charging again for damage to door mirrors and wheels is a rip off. From being one of the cheapest places to hire a car is now way up there.
Europcar Guernsey
Europcar Guernsey
13 years ago
Thank you for responding to our customer service questionnaire.
Collision Damage Waiver, which I note you say is acceptable, with nearly all car rental companies will still have an excess of anything from £600.00 to £1,200 (depending on the size of car). In Guernsey you can reduce this to NIL whilst in the UK you can only lower the excess to £150.00 for which you will pay £15.95 per day plus VAT.
The full cover in Guernsey with ZERO excess and including cover to wheels, tyres and mirrors is only £8.00 per day, making it extremely good value for total protection and peace of mind. You naturally have the choice not to take this extra insurance to reduce your overrall rental cost should you want to risk not having any damage to the car on return - it is therefore NOT COMPULSORY but advisable. I note that you opted for the extra cover and an additional driver on your rental which together with fuel accounts for the extra charges you paid on collection.
I do hope you found that the use of one of our cars in Guernsey enhanced your visit to our island and we look forward to being of service to you again in the near future.
Guy Plante
Managing Director
Europcar - Channel Islands
OK the Upgrade insurance was a bit high, especialy when it was extra for Wingmirror and tyre protection
Product reviews
Europcar Guernsey
Europcar Guernsey
13 years ago
Thank you for responding to our customer service questionnaire, your comments of which are noted.
The excess waiver charge for a Ford Fiesta in Guernsey including wheel, tyre and mirror cover is £8.00 per day. The same cover with most UK leading car rental companies is between £15.95 and £21.95 per day which therefore makes it extremely 'good value'. This also includes a reduction of the excess to ZERO from £600.00 which one also really would not want to risk.
With regard to your product rating - 3 door cars generally have larger doors than a 5 door car which can mean it is slightly more difficult to get in and out of. However they do offer taller drivers extra legroom. We did supply the car type you requested online but perhaps in future a Ford Ka (3 door but smaller) or a Ford Fiesta 5 door might suit your requirements better.
I do hope that having the use of one of our rental vehicles in the island enhanced your stay. I would like to take this opportunity to thank you for your custom and choosing Europcar as your preferred car hire supplier and sincerely hope that we may be of service to you again in the near future.
Yours sincerely
Guy Plante
Managing Director
Europcar - Channel Islands
Date of purchase: 17/08/2012
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13 years ago
pick up point very helpful, gave me everything I needed for my visit,
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Date of purchase: 07/08/2012
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Trusted Customer
Feefo Verified
13 years ago
Fantastic service, would happily use again.
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Date of purchase: 20/07/2012
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Trusted Customer
Feefo Verified
13 years ago
Expensive add on petrol!!!! No choice to pay up at collection point.
Europcar Guernsey offers affordable motoring around the Island of Guernsey from their convenient base at the Airport. It is often considerably cheaper than travelling by taxi, with the added benefit of being more flexible, whether for short term or longer rentals.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Europcar Guernsey offers affordable motoring around the Island of Guernsey from their convenient base at the Airport. It is often considerably cheaper than travelling by taxi, with the added benefit of being more flexible, whether for short term or longer rentals.