How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Erna Low Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ernalow | Feefo

Displaying all 473 reviews

Dr Theodosiou

5 years ago

Date of purchase: 20/12/2018

What Dr Theodosiou said about Erna Low:

Brilliant team, always helpful and extremely efficient.

Jane

Erna Low

5 years ago

Thank you for your kind comments.

Product reviews

Mrs Williams

5 years ago

Date of purchase: 16/02/2019

What Mrs Williams said about Erna Low:

Super efficient and helpful the whole way through. We couldn’t have enjoyed the holiday more.

Jane

Erna Low

5 years ago

That's great - we are delighted you had a fabulous time.

Product reviews

Mr Atkinson

5 years ago

Date of purchase: 11/01/2019

What Mr Atkinson said about Erna Low:

Generally we were happy with the accomodation but were surprised the ensuite shower rooms did not include a loo.

Jane

Erna Low

5 years ago

Thank you for your comments. In French holiday apartments, the WCs are often separate from the bathrooms and we try to reflect this in the website descriptions.

Product reviews

Trusted Customer

5 years ago

Date of purchase: 17/03/2019

Uploaded media

View all media (1)

I always ski with erna low. They provide excellent service

Jane

Erna Low

5 years ago

Thank you for your kind comments.

Product reviews

Jane

St Albans

5 years ago

Date of purchase: 16/02/2019

What Jane said about Erna Low:

I have used Erna low several times in recent years. They always provide an individually tailored approach that really suits our needs. They are easy to get hold of, very responsive and the prices are

...

Read all

Jane

Erna Low

5 years ago

Thank you!

Product reviews

We have stayed here several times. The location is great, right on the slopes, and the apartments are comfortable and spacious enough ( by ski standards). This year we had a smaller apartment (1 bedro

...

Read all

Jane

Erna Low

5 years ago

Thank you for your feedback. If you wish to stay at the Balcons in the future, we will make sure we request an apartment far away from the boot and boiler room for you.

Trusted Customer

5 years ago

Date of purchase: 09/03/2019

They found what we needed within our budget, organised the separate accommodation, flights and transfer and extras for our party of two couples. All queries and communications were handled promptly an

...

Read all

Jane

Erna Low

5 years ago

Thank you for your comments and we look forward to being able to help you in the future.

Product reviews

Location for access to gondola and town was great, either way a 10 min stroll at most, no hills. Quiet. Check in was smooth, staff were friendly and helpful. Main reception area clean, spacious, sea

...

Read all

Jane

Erna Low

5 years ago

Thanks so much for this feedback which will be invaluable for future clients thinking about booking La Reine des Pres. We are happy to add requests to bookings regarding views, location etc. so let us know if you have a preference in the future.

Mrs Williams

5 years ago

Date of purchase: 16/02/2019

What Mrs Williams said about Erna Low:

Very helpful when we had problems booking our trip.

Jane

Erna Low

5 years ago

Thank you for your comments, we are here to help.

Product reviews

Trusted Customer

5 years ago

Date of purchase: 01/02/2019

The staff are always very friendly and helpful when making contact, and we are made to feel special not just another number.

Jane

Erna Low

5 years ago

Thank you for your comments and thank you for your loyalty over the years.

Product reviews

Trusted Customer

5 years ago

Date of purchase: 06/04/2019

Excellent service. Would recommend.

Jane

Erna Low

5 years ago

Thank you!

Product reviews

David

Worcestershire

5 years ago

Date of purchase: 14/12/2018

What David said about Erna Low:

Great to have Erna Lowe's helpful staff advise on resorts that might be appropriate for our family ski holiday

Jane

Erna Low

5 years ago

Thank you for your loyalty over the years.

Product reviews

Not received a review invite?

About Erna Low

Erna Low, the ski specialist to the French Alps Established in 1932, as the longest running UK ski company we offer our clients the highest standard of service from our helpful and knowledgeable team of ski specialists. Flexible travel options and a huge range of accommodation, combined with our team's personal experience will make booking your holiday easy and enjoyable.

Read all

020 7584 2841

9 Reece Mews, London, Greater London, SW7 3HE, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo

Erna Low Reviews

Pierre & Vacances Les Balcons de Bellevarde, Val d'IsereUnfortunately not a very good residence and definitely not a 4*. The apartments have been renovated but the level of cleanliness is below par. We had ...More reviews of this product (3)View product website

Les Granges du Soleil, Plagne Soleil/VillagesWell equipped, clean, cosy and a great locationMore reviews of this product (6)View product website

Le Chalet des Arolles, Arc 2000see other comment 88888888More reviews of this product (4)View product website

Hotel Banyan, St AntonGood location, and advice on ski hire and where to ski was excellent.More reviews of this product (1)View product website

Les Balcons de Belle Plagne, Belle PlagneWe have stayed here several times. The location is great, right on the slopes, and the apartments are comfortable and spacious enough ( by ski standar...More reviews of this product (4)View product website

La Reine des Pres, SamoensLocation for access to gondola and town was great, either way a 10 min stroll at most, no hills. Quiet. Check in was smooth, staff were friendly and ...More reviews of this product (2)View product website

Les Chalets Goelia, La ToussuireVery quick to sort out any problems although the shower wasn't fixed high enough to the wall if you are over 6ft tall!More reviews of this product (1)View product website

Residence Cybele, Brides Les BainsAccommodation always meets our needs and service at reception is acceptable.More reviews of this product (4)View product website

Residence La Cascade- Les Epinettes, VaujanyVery good. Great location!More reviews of this product (1)View product website

Pierre & Vacances premium Le Village, Arc 1950Good base for a ski holiday, ski in/out was amazing. Apartment was ideal for the 4 of usMore reviews of this product (45)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?