Good price and arrived quickly. Lost 1 star for packaging being inadequate and boxed item arrived pretty battered. Also FedEx delivery service website doesn't work to change delivery options.
Nick
Electricpoint.com
7 months ago
Thanks for your order and for the honest feedback. We’re glad everything arrived quickly and at a good price, though sorry to hear the packaging wasn’t up to scratch on this occasion. We’ll feed this back to our packing team — and to FedEx too — as it’s important we get both the protection and delivery experience right.
Date of purchase: 05/10/2025
0
Share
Trusted Customer
Feefo Verified
7 months ago
Good price and quick delivery.
Nick
Electricpoint.com
7 months ago
Thanks for your order — pleased to hear you were happy with the price and delivery speed!
Bit disappointed with my purchasing experience this time. The site very obviously states 2 day delivery, HOWEVER, what it does not clearly state is that the packaging/picking of said product is not...
Read more
Nick
Electricpoint.com
7 months ago
Thank you for taking the time to share such detailed feedback — and please accept our sincere apologies for the experience you’ve described.
You’re absolutely right that this wasn’t our finest hour. We should have been clearer about dispatch timings and, more importantly, handled your phone call with greater care and professionalism. We all have the occasional off day, but that’s no excuse for letting our standards slip.
We really do value your custom and the trust you’ve placed in us over previous orders, and we’re genuinely sorry that we fell short this time. Your comments have been shared with the team so we can make sure it doesn’t happen again.
Date of purchase: 04/10/2025
0
Share
SL
Stephen Lennon
Feefo Verified
7 months ago
What Stephen Lennon said about Electricpoint.com:
Duct grill damaged and poorly packaged
Nick
Electricpoint.com
7 months ago
Sorry to hear your duct grill arrived damaged — that’s certainly not the standard we aim for. If you haven’t already, please drop us a quick message with your order number and we’ll get this sorted for you right away.
Very easy, found what I needed, ordered it and it arrived very quickly. I would certainly use Electricpoint again.
Nick
Electricpoint.com
7 months ago
Thanks so much for your kind words and for choosing Electricpoint — really pleased to hear the website was easy to use and your order arrived quickly. We’ll be ready and waiting when you need us again!
Great! Arrived on time. Product as described. Thank you!
Nick
Electricpoint.com
7 months ago
Thanks very much for your order and for taking the time to leave such a positive review — we’re delighted everything arrived on time and was just as expected. Always nice when things go exactly to plan!
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.