Good Points: Easy to install
Improvement Points: It doesn't improve performance at all. Regardless of where I place it in the house the light remains on Amber. In general the broadband speeds I get...
Good Points: Easy to set up
Improvement Points: Doesn't do the job it is intended for, does not extend wi-fi
Value for money : Poor
Performance : Poor
Reliability : Substandard
Compatibility : Exceptional
Gill
EE Store
5 years ago
Hi Joanne
Thank you for your review.
I am sorry to hear your BT Essentials Wi-Fi Extender 300 is not working as expected.
This really should extend, so there may be a fault there or a set up failure.
I have copied the link for the Set Up Guide below, just in case.
https://shop.bt.com/content/uni2/documentation/cm40/essentials_300_ug.pdf
If you are still experiencing issues please contact BT Shop customer services so we can support from there.
The email address is shop@bt.com
Please provide your order number, and we will be more than happy to help.
Best wishes,
Gill
Good Points: Very easy to set up although I had to do it manually. It has given me excellent reception in my office. We live in a 3 storey Victorian house with thick walls and coverage was very...
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Value for money : Exceptional
Performance : Exceptional
Reliability : Exceptional
Compatibility : Exceptional
Rochelle Walters - Employee
EE Store
5 years ago
Hello Janet,
Thank you for such a great review.
It’s great to hear you are enjoying the product.
I hope we can help you again soon.
Best wishes,
Rochelle.
Hello,
Thank you for your review.
I am happy to hear you are enjoying your purchase of the extender and hope that it is improving your Wi-Fi signal. If you ever require any assistance, please do not hesitate to contact our customer service team via email on shop@bt.com
Best wishes,
Zahra
Hi Andrew, Thank you for your review. It is always good to receive feedback from our customers. If we can ever be of any assistance at all, please do let us know.
shop@bt.com
Best wishes,
Gill
Good Points: None
Improvement Points: Does not improve wireless speed at all. Keep on getting orange light.
Overall wireless speed end connectivity is not very good
Value for money : Substandard
Performance : Substandard
Reliability : Substandard
Compatibility : Substandard
Zahra
EE Store
5 years ago
Hello Brian,
Thank you for your review. I am sorry to hear that the Extender is not working as it should, I would advise checking the set-up or compatibility as another product may be more suitable.
I have linked below the help article to see if the product you have purchased is the right product to use.
https://shop.bt.com/guides/ideas-inspirations/how-to-fix-problems-with-a-poor-wi-fi-connection/
If you require any further assistance, please do not hesitate to contact the customer services team via email on shop@bt.com
Best wishes,
Zahra
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