Wow! Really? Kinder and more yogic like? Like you? Listen....We reserve the right to respond to unfair claims and complaints like the ones you have made towards us (late delivery / no notifications / difficulty in finding contact information). We reserve the right to defend the work we put in to each and every order we get and the support we provide to all our customers. Our business and its customer support is award winning! 99.999% of the customer feedback we receive is 5 stars. Take a look yourself. Why do you think that is? It it because we offer poor service and bad support? No, quite the opposite. On the rare occasion we ever get something wrong, we put it right. Immediately and without question. If we have done something wrong or made a mistake, we'll fix it. But in your case what could we change? What could we have done better? The answer is nothing. We did everything on time and as you requested. No errors, no mistakes, no delay. Your package was picked, packed and dispatched quickly. You received full tracking information and support information. Everything has worked exactly as it should. And yet you deem this as 1 star!? Wow. You chose to not to contact our support with any query. You chose not to reach out to us for help on your delivery. You chose not to properly read the delivery timescales of the shipping service you selected. You chose not to click on the tracking link we sent to you. You chose not to click on the 'contact customer support' on the plethora of emails we sent to you on your order. However instead, you did choose to find our review email, and as your first choice of contact to us, leave us and our staff a 1 star review! That says a lot about you when this is your first choice of reaching out to our business. Negative and disruptive. Hardly the kind and yogic like approach you profess others should follow!! But, no problem, we are happy to discuss all of this here as you wish. We have nothing to hide. But we reserve the right to clarify the facts so our customers fully understand the back story and whether your review of our service to you was really worthy of the rating you provided to us. Either way, it is clear you do not appreciate what we do, you do not appreciate our brand, its staff, how we operate, and the service all of our team have provided you. This is your prerogative. But too much blood, sweat and tears went into the making and producing of the items you purchased from us for you not to appreciate this. Not to appreciate the work we do and the work we have done to get to this point. It's unacceptable. We are a small business and we don't work as hard as we do for you to unfairly put us down. You do not represent an Eden Ashram customer, and as a result of this we do not want you wearing our brand. Not now. Not ever. Life is too short. Therefore, as I see the item was delivered to you yesterday (perfectly on-time) please ensure you return the items immediately and we will refund you in full. Alternatively, If you provide proof of you donating these items to a local charity we will also refund you in full. Give them to someone who will appreciate these clothes and who we will be proud of them wearing them. But please do not wear these products under any circumstances. We look forward to seeing you donate these soon.
