Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Earth Cycle Reviews

https://earthcycle.co.uk
Rated
Exceptional

At Earth Cycle we specialise in producing 100% peat free, high quality garden and landscaping products.

Service
4.8
/5
Product
4.6
/5

5

4

3

2

1

55

8

2

0

1

66

ratings over the past year

Displaying all 860 reviews
TS
Thomas Sanders
6 years ago
Date of purchase: 01/05/2018
What Thomas Sanders said about Earth Cycle:
OK
0
Share
Trusted Customer
6 years ago
Date of purchase: 27/04/2018
Product great, but need to find a new carrier, twice scheduled no shows, super inconvenient.
Merchant Logo
Earth Cycle
Earth Cycle
6 years ago
Thank you for your feedback. We apologise for the delay and inconvenience caused with your delivery, this is clearly not the level of service we aim to provide customers and as way of an apology we have emailed you with details of a refund which we hope goes some way to make up for the poor delivery experience you encountered on this occasion.
Product reviews

0
Share
GB
Georgie Brookes
6 years ago
Date of purchase: 23/04/2018
What Georgie Brookes said about Earth Cycle:
I was pleased that I could select a delivery date, fast service and delivered onto the drive.
Product reviews

0
Share
AS
Alan Springall
6 years ago
Date of purchase: 17/04/2018
What Alan Springall said about Earth Cycle:
Product is fine, delivery arrangements leave a lot to be deisred. Although they give you an opportunity to specify where the large bag of soil is to be left, in effect the equipment the courier brings
...
Read all
Merchant Logo
Earth Cycle
Earth Cycle
6 years ago
Hi Alan. We're sorry that you encountered these issues with delivery. However, as per our delivery details on the website and in the order confirmation email, all deliveries are only guaranteed to be made to the kerbside.

Any delivery instructions that are provided by our customers are given to our 3rd party courier to follow. In some cases the delivery cannot always be conducted exactly to these instructions due to restrictions the driver may face with access and due to the size and weight of the bulk bags. These weigh up to a tonne dependent on the product being shipped and therefore cannot be pulled over kerbs or across grass or gravel on the pallet trolleys used by pallet delivery services. 

Our full delivery information can be found on our confirmation emails and on our website here: https://earthcycle.co.uk/delivery

We apologise for the fact your delivery could not be offloaded due to the damaged pallet and have asked the delivery company why the re-delivery was completed on an artic as this is not standard practice.
Product reviews

0
Share
Trusted Customer
6 years ago
Date of purchase: 23/04/2018
arrived on said date helpful delivery man but could have been nice to have had a time window
Merchant Logo
Earth Cycle
Earth Cycle
6 years ago
Thank you for your feedback. We are currently looking at providing a time window for deliveries to keep customers better informed once their order has been sent out.
0
Share
SS
Sheri Stradling
6 years ago
Date of purchase: 06/04/2018
What Sheri Stradling said about Earth Cycle:
Excellent quality product. Good value for money. Very helpful delivery driver able to leave load where we needed it. Will definitely use company again.
Product reviews

0
Share
KI
Karen Illingworth
Havant
6 years ago
Date of purchase: 17/04/2018
What Karen Illingworth said about Earth Cycle:
Ordered a couple of times now and I couldn't choose a date for delivery on the web site. I assumed I'd be contacted to arrange a day but as I hadn't heard by the following day, I called to arrange a
...
Read all
Merchant Logo
Nick
Earth Cycle
6 years ago
Hi Karen. Thanks for your feedback. Unfortunately, some customers like yourself are experiencing an issue with the calendar not displaying when placing an order online. This is something that our development team is looking into and we hope to resolve shortly. If an order is received without a delivery date we would call to arrange a date. I apologise that this did not happen after you had placed your order.
Product reviews

0
Share
Trusted Customer
6 years ago
Date of purchase: 13/04/2018
Good and helpful service. Communicating well. Would recommend them.
0
Share
Trusted Customer
6 years ago
Date of purchase: 16/04/2018
Speedy service, quality product
Product reviews

0
Share
Trusted Customer
6 years ago
Date of purchase: 03/04/2018
Efficient and pleasant service. The delivery driver was helpful too and left the order in a convenient and considerate place. Great product. I’m looking forward to watching my garden grow.
Product reviews

0
Share
Not received a review invite?
About Earth Cycle
At Earth Cycle, we offer a high quality range of peat-free and environmentally friendly products including Topsoil, Soil Conditioners, Mulch, Cow Compost and Turf Dressing Rootzones. Meeting the British Standard PAS100 certification, Earth Cycle products are used by both seasoned and amateur gardeners across the UK and are made under carefully controlled conditions using locally sourced, recycled plant materials at our Waste Management site near Chichester, West Sussex. Our range of 100% peat-free garden and landscaping products offer an eco-friendly way to inject much-needed nutrients back into the ground; aiding plant growth and improving soil structure.
Read all
01243 882590
WOODHORN BUSINESS CENTRE, WOODHORN LANE, Chichester, West Sussex, PO20 2BX, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Earth Cycle
At Earth Cycle, we offer a high quality range of peat-free and environmentally friendly products including Topsoil, Soil Conditioners, Mulch, Cow Compost and Turf Dressing Rootzones. Meeting the British Standard PAS100 certification, Earth Cycle products are used by both seasoned and amateur gardeners across the UK and are made under carefully controlled conditions using locally sourced, recycled plant materials at our Waste Management site near Chichester, West Sussex. Our range of 100% peat-free garden and landscaping products offer an eco-friendly way to inject much-needed nutrients back into the ground; aiding plant growth and improving soil structure.