thanks for the feedback. Size of embroidery really depends on what is being embroidered. The more the amount of letters on a robe mean the smaller the text will be. For instance the name Jon would be larger than Jonathan, simply because if they were the same size Jonathan would go right accross the breast of the robe and therefore would look far too big. I hope that makes sense?
In all honesty we`ve not had complaints about the colour before on the Aubergine before but as a gesture of goodwill if you wanted to order another robe we will offer a 50% discount. Obviously the robe you have is no use to us as it has been personalised, so I hope you feel this is a fair compromise.
Many thanks
Kind Regards
fraser
towelsrus.co.uk
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