Drainage Sales Reviews

Hi there, thanks for taking the time to post a review. Please accept our apologies for the late delivery - this was actually caused by a strange computer glitch at our end. We did as you say take action as soon as we were made aware and we arranged a Saturday delivery. We've investigated and corrected the source of the error to ensure that it won't happen again. We realise that this is too late to be of benefit to you, but should you require any further items please contact us beforehand and we will apply a discount to compensate you for your inconvenience on this occasion. Thanks again for your business!

Hi, thanks for your feedback. Unfortunately the physical size of the goods that we send severely restricts our choice of carriers - we have to use trade suppliers with large vehicles such as Tuffnells whose tracking systems are not yet as well developed as the more "retail" carriers who use small vans. The good news is that Tuffnells recognise this as a weakness and are working on it. The additional £10 charge is purely used to cover some (but not all) of the additional carriage costs that we incur for sending larger goods. I am glad that you were pleased with our goods and service and I hope that we can be of assistance to you again in the future.

Kind regards

Drainage Sales