DLC Training Reviews

Hi Kenneth, Thanks so much for your 5-star review! We're thrilled to hear you're happy with the support you're receiving. Your feedback means a lot to us, and we're excited to continue supporting you throughout your studies. Many thanks, The DLC Training Team

Hi Hudson, Thank you so much for your 5-star review. We're thrilled to hear that you've found our online platform user-friendly and that our support has been helpful. We’re excited to continue supporting you as you advance on your learning journey! Many thanks, The DLC Training Team

Hi, Thank you for your feedback. We take all concerns very seriously and I’ve looked into this further to ensure we can provide the best support moving forward. Regarding the unanswered emails, our team hasn’t been able to locate any unanswered messages from you. Could you please confirm the email address you have sent the emails to, so we can double check? I see that you received your welcome email on 1st March. You’ll need to book your induction call using the link in that email. During the induction, you’ll meet your Study Support Advisor, who will be your main point of contact throughout your studies. You can reach out to them by phone or email for assistance whenever you need it. You will also be assigned a Tutor, who you can schedule calls with to discuss your course content. Please take a moment to revisit the welcome email you received (subject - Welcome to your studies with DLC Training). This includes all the information on booking your induction and contact details for the Study Support Team should you have questions prior to your induction. Many thanks, The DLC Training Team

Hi, Thank you for sharing your feedback. We’re pleased to hear that you found the course content and resources helpful, but disappointed to hear that you didn’t find the support as beneficial. We take all concerns seriously and have reviewed your situation to better understand what happened. Regarding the end of assessment feedback, our Assessors are required to provide learners with constructive feedback to help them meet the required standards. Additionally, learners have the opportunity to book one-to-one calls to discuss any points in more detail. Regarding the email communication, your Tutor suggested more detailed subject lines to help you easily refer back to important emails and documents. They also mentioned that this practice is “good email etiquette”, which was intended as a positive suggestion to reinforce the value of using more detailed subject lines. The intention behind this recommendation was purely constructive and was not meant to criticise or chastise you in any way. We understand how tone can sometimes be misinterpreted in written communication, and we apologise if it came across in a way that wasn’t intended. Thank you for bringing this to our attention. We value your experience and will continue working to ensure that our support is both positive and helpful. Many thanks, The DLC Training Team

Hi, Thank you so much for your 5-star review! We're thrilled to hear that you've had a great experience so far, and we look forward to continuing to support you as you progress throughout your learning journey. Many thanks, The DLC Training Team

Hi Spencer, Thank you so much for your fantastic feedback! We're thrilled to hear that you've gained valuable knowledge during the course and have been able to apply this to your work. If you ever need further assistance with your professional development in the future, we’d be more than happy to support you. Wishing you every success moving forward in your career! Many thanks, The DLC Training Team

Hi Jodie, Thank you for your excellent feedback! We're glad to hear you're finding the support from our team helpful, and we look forward to continuing to support you as you progress throughout your learning journey. Many thanks, The DLC Training Team

Hi Helen, Thank you for your feedback! We’re delighted to hear that you’re happy with your course and are finding the support helpful. We understand that it can feel a bit overwhelming at the start, especially when you receive all the information you need to get started. Please know additional support is available to you throughout your studies. If you ever need assistance or have any questions, don’t hesitate to reach out to our Support Team – they’ll be more than happy to help. Good luck with your studies, Helen! We look forward to continuing to support you as you progress.

Hi Samantha Thank you for taking the time to provide your feedback. We completely appreciate that life can get busy; we provide support flexibly to try and enable learners to access support when it better suits them; however, you can arrange with your Study Support Contact to have a regular catch-up at time intervals to suit your requirements. Please do not hesitate to arrange this with Bernadette (your Study Support contact). Your tutor is also on hand throughout each unit of study should you require any academic support, you can email them or schedule calls/meetings again to fit your schedule. I hope this information is useful, please do utilise the unlimited support available to find the right motivational method for you. We are here to help. Kind Regards The DLC Training Team

Good Afternoon, Thank you for leaving your review. Unfortunately, without any information to help us understand the reason for the review, or who the reviewer is, we can not endeavour to address any concerns you have. We are very sorry to hear that you find our service so poor, and we request that you contact us to discuss this further. Our team are committed to ensuring all learners receive a high-standard of support, we would like to understand where we have not met these expectations and ensure any further support you need that we may not be aware of is provided as a priority. Please contact Bernadette, Courtney or Kimberley as soon as convenient - 0800 012 6770. Kind Regards The DLC Training Team