What Jackie Parker said about DisabledHolidays.com:
Very helpful and explained everything clearly
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sarah woods
Chislehurst
5 years ago
What sarah woods said about DisabledHolidays.com:
Excellent service-
Considered our extensive wish list and looked at best compromises and found something we love the look of and know that we will he happy staying there
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MG
Maureen George
6 years ago
What Maureen George said about DisabledHolidays.com:
Customer Service
Prompt service. Customer Service via telephone and email very good.
Helpful representative. I asked Kay questions and she got back to me when she said she would.
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Grethe
Southampton
6 years ago
What Grethe said about DisabledHolidays.com:
Very helpful
Gemma worked really hard to find holiday accommodation to meet our particular requirements.
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Much appreciated Gareth!I'll be sure to pass on your kind words to Gemma, it will make her day.
GR
Grethe
6 years ago
Unfortunately, I now have to significantly downgrade my review. When the current pandemic began, I asked if it was possible to move our holiday beyond the booking made for early July to next year. It seemed initially that this wasn't a possibility. Then, I was told it was but I was asked for a date and that a rebooking fee would be required. Given that 2 of the 4 people in our party are classed as vulnerable to Covid 19, this was not acceptable. Many other companies are allowing open booking. So reluctantly we felt we had no option to cancel, losing our deposit. Surely it would have been in everyone 's interest to be flexible. Not only have I have lost money but so has the holiday letting. I would not now recommend this holiday company.0
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Good afternnon Greth,
It is dissappointing to see you have felt it necessary to downgrade your original review of Gemmas excellent service.
I am unsure if Derek and Ros have communicated clearly with you, we have exchanged over 15 emails advising the following:
1. As your holiday was for 3rd July and currently is unaffected by Government restrictions it would be normal booking conditions for changing the date of travel or cancellation. These conditions being; for cancellation a loss of deposit or a change could be made for £35 (this is a supplier chage due to the date not being affected by the pandemic), we would need to pass this charge onto you as the customer. The booking was not and is not affected, we started to communicate about this on 27th March, July travel dates were not affected then nor are they now. Vulnerable people were advised to stay indoors for 12 weeks which would have taken your party to end of June), July was outside of this 12 weeks therefore the request was class as a normal request to change or cancel.
2. Derek has accused DisabledHolidays.com of having "stolen" your money (the deposit) , this accusation is due to me being unable to refund it. I assured Derek and can assure you Greth that the deposit has been paid to our supplier by the consortium we are part of, deposits are taken at the time of booking, in this case January and are forwarded to our suuplier. All money is safe and bonded by our consortium for all bookings.
3. Our supplier offered to change the date of travel upto 31st December 2021 and this new date would need to be selected by 24th April. Derek continually requested that the date to change be kept open and not be 24th April, our supplier had advised the 24th April as this was several weeks ahead of the original July holiday date., this date has now been moved to 18th May due to the continued lockdown however, your July booking is still not affected by the lockdown or restrictions.
The option to change the date is still available and has been advised to Derek and Ros, should you wish to do this please do let us know on the email address they have been corresponding to.
Kind regards,
The Feedback Team
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Terrie Sutton
6 years ago
What Terrie Sutton said about DisabledHolidays.com:
First class service
I have used this company for many years. Kay, Jennifer and Dolly are always friendly, helpful and nothing is too much trouble.
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CK
Chris Kettrick
6 years ago
What Chris Kettrick said about DisabledHolidays.com:
Very efficient service thank you
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Thank you so much Chris, we really appreciate your feedback!
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Trusted Customer
6 years ago
Very prompt and helpful service from a ’real’ person
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Thank you so much for your feedback, so good to hear you enjoyed our very "real" service.We appreciate your 5 star review.
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Laura Shaw
6 years ago
What Laura Shaw said about DisabledHolidays.com:
Brilliant, Gemma was so helpful and did so much to help us find the perfect weekend away. Will definitely be using Disabled Holidays again.
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JS
john smith
gretna
6 years ago
What john smith said about DisabledHolidays.com:
got my holiday on a date to suit me
nothing seemed to much trouble for tiffany she got me the dates to suit me I would recomend DisabledHolidays to anyone
DisabledHolidays.com
DisabledHolidays.com
6 years ago
We really do look forward to welcoming you back again for your next trip.Thank you for your 5 star review, we are most appreciative.
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Trusted Customer
6 years ago
They were very helpful in that they kept ringing back to give us the latest info as to where our booking was up to. Unfortunately, there was a little delay in finalising our booking, hence the loss...
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