Firstly, I'd like to express my sincere apologies for any disappointment you've experienced. We truly value all our customers and strive to provide the best handcrafted products suited to their needs.
Your feedback regarding the Botanic Duvet Double Ultralight is genuinely appreciated. I'm truly sorry to hear that it wasn’t the right fit for your personal sleeping requirements. We understand the importance of maintaining the right temperature for a good night's sleep, especially given your personal circumstances.
I'd like to clarify that our range of products can evolve over time. While we no longer handcraft the bamboo duvets, we always aim to offer alternatives that can meet our customers' needs. I regret that the recommended 'ultralight' duvet didn’t match your expectations.
Regarding the return policy, please understand that due to hygiene reasons, we have limitations in place. However, your satisfaction and feedback are paramount to us. We've not had the opportunity to discuss this matter with you directly, and I would be grateful if you could reach out to our customer service team so that we can explore potential solutions.
Thank you for taking the time to provide your feedback. We hope to address your concerns and assist you further. Your trust means a lot to us, and we hope to serve you better in the future.
Kind regards,
The Devon Duvets Team