Great entry-level machine for espresso-making at home and creates a decent cappuccino too. Nice creamy foam and a good balance between it and the coffee. Milk must be of the Barista style if you’re...
Not being born digital, we found setting up the machine testing to say the least. They advise you to look at the videos, but they were not for our model of machine. 3 hours or so later we completed...
Is expensive for a simple coffee machine. Plus the coffee doesn’t get as it should, regardless of how many coffee beans I’ve changed.
Don’t buy it!
Value for money : Substandard
Design : Substandard
Ease of use : Good
Ease of cleaning : Substandard
Gemma
DeLonghi UK
1 year ago
Good Morning,
Thank you for your feedback and for bringing your experience to our attention. We recognise the importance of a quick resolution and thank you for your patience. Our goal is to ensure that you receive a product that meets your expectations.
Did you know that we offer a totally free live 1-1 demonstration service that can offer some great hints and tips for dialling in your machine.
https://www.delonghi.com/en-gb/live-coffee-expert
Please know that our customer service team is always here to help if you need any assistance.
https://www.delonghi.com/en-gb/contact-us
Many thanks
Gemma, Delonghi UK
This is my first bean to cup machine and I think it is great. Most importantly it makes great coffee. The machine is easy to set up and use. I haven’t found the cleaning or descaling processes...
Good Morning,
Thank you for your recent Feefo review and for sharing your experience with Delonghi.
We are saddened that you are having issues with your milk carafe.
I have linked below a video on how to total clean the carafe.
https://www.youtube.com/watch?v=xTPp_AQE1po&list=PLEMc1V_7ahGEn7nY-XBFFPBevYWgm0ptJ&index=9
Should you require further assistance, please do not hesitate to contact our customer care team directly via the link below.
https://www.delonghi.com/en-gb/contact-us
Many thanks
Gemma, Delonghi UK
De'Longhi Group is one of the world's leading players in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
De'Longhi Group is one of the world's leading players in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.