Magnifica Start Automatic Coffee Machine - Grey / Black

Good Afternoon, Thank you for taking the time to share your feedback with Delonghi. We are sorry to hear that you experience an issue with your rinse cycle. having taken a look into your contact with our customer care team I'm glad to see you were able to be advised promptly in returning your machine to the retailer for an exchange. If you require any further support we have a number of fab videos with setting up your machine over on our official YouTube channel. https://www.youtube.com/@DeLonghiHowToChannel Many Thanks Gemma

Good Morning, Thank you for taking the time to share your experience with Delonghi. We are sorry that you have had an issue in delivering the coffee from your machine. Having taken a look at you contact with our customer care team I can see that the troubleshooting given was unsuccessful and so a quick collection turnaround has been arranged for your machine to be inspected. If you have any further questions that need answering our customer care team are ready and waiting to chat. https://www.delonghi.com/en-gb/support Many Thanks Gemma