Good morning,
Thank you for taking the time to share your experience with Delonghi.
Please accept our apologies for the issues you have encountered and we do hope that your machine will be back with you shortly.
Did you know that we offer a totally free 1-1 service with our Delonghi coffee expert that can help provide great hints and tips on delivering exceptional espresso shots or foaming milk to the best quality
To book a session I have linked below for you to view.
https://www.delonghi.com/en-gb/live-coffee-expert
Many thanks
Gemma, Delonghi UK