Hi Ben, I am sorry to hear you think we only deserve 1-star. We always use the most reputable delivery companies to reduce the risk of this happening (usually Parcelforce and Royal Mail) but I hope you understand that occasionally things do get lost in the postal system and these issues are out of our control. I have been told you were refunded in full and I apologise completely for any inconvenience caused by the couriers mistake.
Customer service was okay. Delivery not so much. They said they called but no missed call in logs, rang to split the order and still didn't send. Had to ring more times then necessary. Over a week...
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Defcon Airsoft
DEFCON AIRSOFT
5 years ago
Hi Brendan, sorry to hear you have had issues with your order. I do remember calling you a couple of times as when we checked the items for despatch we noticed the 552 sight was faulty (and it was the last one we had in stock) but there was no answer. Rather than just refund the scope and resend the rest we wanted to check with you to confirm this was ok first. I am sorry this process has taken longer than normal but sometimes cannot be helped if a product is faulty. I hope everything else was ok with your order and the refund has gone through promptly.
There was a technical glitch with my order which meant that something which should have been in stock would have taken a few extra weeks to arrive. Dave called me and gave me several options, and I...
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Trusted Customer
5 years ago
Date of purchase: 13/07/2019
One of the best Airsoft retailers in the country. They go above and beyond every time, I'll be back soon!
Defcon Airsoft is a UK airsoft store based in the Midlands, we aim to offer a wide range of products and excellent customer service as well as providing useful news, reviews and information for airsofters nationwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Defcon Airsoft is a UK airsoft store based in the Midlands, we aim to offer a wide range of products and excellent customer service as well as providing useful news, reviews and information for airsofters nationwide.
