I was dissapointted that I was charged by Rock Insurance as one of the reasons I purchased the insurance was that I was offere a £10 credit on my American express to shop there. I was not given the...
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Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
As of October 2014, we at Rock Insurance are the travel insurance broker for Debenhams Travel Insurance and all policies are now provided by us.
I apologise that you were unable to be credited an amount on your credit card however, your policy qualified for a free £10 Debenhams Gift Card which will have been sent to you via email within sixty working days from the date you made your purchase.
I apologise for any inconvenience that may have been caused.
Carl
Had several issues with booking (system malfunction) , contacted by phone and corrected. Then my payment had been cancelled for some reason ?. Email Debenhams about problems and now finally resolved...
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Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
Good Morning Kim,
I apologise for the problems you had encountered with the booking of your travel insurance policy.
It appears that there had been a minor technical fault during the process of your booking however I am pleased that this was resolved for you efficiently.
Many thanks for your feedback.
Carl
Product reviews
Date of purchase: 06/05/2015
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Trusted Customer
10 years ago
The lady I spoke to was very helpful ( called Christine)
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
