If you like to ski, cycle, climb, anything else outdoors and want kit you can rely on day in day out then we think you’d like it a whole lot more in our gear. But we know that it’s not what we say that matters but what we do. We make high quality products that are fit for purpose. That’s why when it comes to developing our ranges we look for the most effective technologies and materials. We put everything we make to the test and utilise our team of athletes to make sure it can withstand professional use.
We are very sorry to hear that you have experienced an issue with returning your order. We have passed your feedback regarding the returns service onto the relevant departments.
I can see that you returned the parcel to the parcel shop on Tuesday and the parcel is now in transit to our warehouse. We would expect to receive the parcel at the start of next week. Once the return has been received and processed by the warehouse you will then be contacted regarding your exchange request.