Excellent service. I experienced some problems on line and when I contacted them they were very patient and more than happy to help me. The item was in stock and delivery was as promised.
Took to long to arrive and had no contact from anyone to say why.
Gavin Hardy
Daniel Stores
10 years ago
I have been advised by our customer service department that we did have a problem with the supplier on this particular order and can only apologise again that the items we're delayed in getting to you.
Product reviews
Gavin Hardy
Daniel Stores
10 years ago
We're sorry to hear that you're not happy with the Jensen topper sheets and we'll be passing your comments on to the manufacturer as your feedback is important to us and will help us to improve our product range and service.
I had asked for delivery after 12.30pm as I had a prior engagement on the day Daniels would deliver. This was confirmed by the store that it would not be a problem, but unfortunately this request was...
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Gavin Hardy
Daniel Stores
10 years ago
We're sorry to hear that on this rare occasion you were let down. We do try our best to accommodate customers individual requirements and wherever possible offer the best service we can. Please accept our sincerest apologies, and if you have any further requirements please do not hesitate to contact us and we will endeavour to ensure that you receive our usual high standard of service.
Customer Service Team
The delivery & product were excellent. However all the paperwork with the item was for somebody else. Luckily no real information was included.
Gavin Hardy
Daniel Stores
10 years ago
We' re sorry to hear there was a problem with the paperwork. We do take the security of customer information very seriously and we are conducting a review to find out what went wrong in this case and will check our procedures regarding invoices and shipping information with outgoing parcels.
Customer Service Team
Daniel prides itself on its traditional values of providing quality, value and service which is why it has always remained a family run independent department store since it was established in 1901.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Daniel prides itself on its traditional values of providing quality, value and service which is why it has always remained a family run independent department store since it was established in 1901.
