Hello. I'm sorry you were unhappy with these curtains. We did offer to replace them for you or collect and have a full refund. Unfortunately from time to time there are faults with ready made curtains which slip through the net. This is a new design for us and we shall keep an eye on it. Hopefully it is a one off issue. We have checked various pairs recently which have been to a good standard. I have pass your comments on to the supplier.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.