I wanted to swap the curtains I ordered for a different size but even though I'd paid for delivery, I was told I had to return at my own cost then pay for delivery of the new curtains. This is not...
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David Cooper
Curtains Curtains Curtains
11 years ago
Hello
I'm sorry you are unhappy with our returns policy it is similar to most retailers.
If goods are being returned to us it is down to the customer to pay the return delivery charge.
We will, when we receive the goods, assuming we have been notified within 14 days that they are being returned refund the original delivery charge.
If you are then ordering more goods you will have to pay a delivery charge to get them to you. You are only paying one delivery charge to us and one to whomever you use to send the goods back through
I'm sorry you are unhappy with our service. Next day delivery is next working day. You ordered these on a Friday and we sent them the same day for next working day delivery. According to the carrier they tried to deliver on the Monday but no one was home so they left a card. They were then delivered to you on the Tuesday.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.