The whole delivery experience was shambolic and has been documented in two letters, the goodwill was a £20 gift card! - not satisfactory considering the phonecalls,stress and major inconvenience...
I had problems with the e-mail system which in todays climate I would not expect. The on-line experience was very poor and as a result I had to contact customer services who were excellant but why...
The phone call prior to the day of delivery never came (no e-mail either), so I wasn't sure whether the fridge would arrive the next morning or afternoon. The phone call 30 minutes prior to actual...
Really liked the old machine and packaging being picked up ... A big deal as he lives in a flat and taking the old cumbersome machine downstairs and trying to get it into the car would be a nightmare...
When I bought this fridge freezer I was told that the men would deliver happily to a 2nd floor flat, they would install the fridge/freezer and take away the packaging. When they arrived they did not...
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