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The Cumberland Reviews

https://www.cumberland.co.uk
Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.9
/5

5

4

3

2

1

2,061

194

27

16

18

2,316

ratings over the past year

Displaying all 12,163 reviews
Trusted Customer
7 years ago
Date of purchase: 14/02/2018
Excellent customer service
Excellent customer service. Options available explained clearly and appointments arranged around my busy schedule meant my mortgage was arranged quickly and easily.
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Tommy
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to your mortgage application. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to your local branch. 

Kind regards 

Tommy Choy 
Digital Agent
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Trusted Customer
7 years ago
Date of purchase: 13/02/2018
Top notch.
Super helpful and first class service. Wendy Balmer was fantastic. Current account switch and a mortgage.
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Lauren
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We're also really pleased that you had a positive mortgage application with us. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Kingstown branch.

Kind regards

Lauren McGuiness
Digital Agent
0
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CU
Customer
7 years ago
Date of purchase: 16/02/2018
What Customer said about The Cumberland:
Brilliant service
Couldn’t fault them in anyway
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Tommy
The Cumberland
7 years ago
Hello Mr Turnbull

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to your mortgage application. We’re always appreciative of feedback, and I’ll make sure to pass your kind comment on to our Kingstown branch. 

Kind regards 

Tommy Choy
Digital Agent 
0
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CU
Customer
7 years ago
Date of purchase: 16/02/2018
What Customer said about The Cumberland:
Wendy was really helpful and gave good guidance
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Tommy
The Cumberland
7 years ago
Hello Mr Bell

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to your mortgage application. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to Wendy and our Kingstown branch. 

Kind regards 

Tommy Choy
Digital Agent
0
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Trusted Customer
7 years ago
Date of purchase: 14/02/2018
Staff were very helpful and it was easy to switch over
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Tommy
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your Cumberland Plus account and using the Switching service. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team. 

Kind regards 

Tommy Choy 
Digital Agent
0
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Trusted Customer
7 years ago
Date of purchase: 14/02/2018
Very helpful
Everything was very clear and the assistant manager that dealt with me and my partner was very good, explained exactly how it works and what not. Was professional but friendly. My parents also use...

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Tommy
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to your mortgage application. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team. 

It’s also very nice to hear that your parents are also with us and that you would be happy to recommend us to others.

Kind regards 

Tommy Choy 
Digital Agent
0
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CU
Customer
Dumfries
7 years ago
Date of purchase: 13/02/2018
What Customer said about The Cumberland:
Excellent and very helpful
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Tommy
The Cumberland
7 years ago
Hello Mr Langan 

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account.  

Kind regards 

Tommy Choy 
Digital Agent
0
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Trusted Customer
7 years ago
Date of purchase: 12/02/2018
Everything was explained so we could understand
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Lauren
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the English Street branch.

Kind regards

Lauren McGuiness
Digital Agent
0
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Trusted Customer
7 years ago
Date of purchase: 09/02/2018
No problems with all transactions. Every thing was made very easy.
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Tommy
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account.  

Kind regards 

Tommy Choy 
Digital Agent
0
Share
Trusted Customer
7 years ago
Date of purchase: 10/02/2018
Great customer care
Been banking with them since I was 15 and never had any issues. Just so easy and always friendly when I need to go in. Would recommend to anyone.
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Tommy
The Cumberland
7 years ago
Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. It’s especially pleasing to hear that you’ve been banking with us since 15 and are are happy to recommend us to others.

We’re always appreciative of feedback, and I’ve passed on your kind comments on to your local branch. 

Kind regards 

Tommy Choy
Digital Agent
0
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.