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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.9
/5

5

4

3

2

1

2,087

190

27

16

19

2,339

ratings over the past year

Displaying all 12,278 reviews
Trusted Customer
7 years ago
Date of purchase: 26/04/2018
Excellent
Excellent
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Customer
7 years ago
Date of purchase: 24/04/2018
What Customer said about The Cumberland:
Clear information and answers to all my questions. Speedy and efficient responses. Mandy Pearson has been excellent throughout the process.
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Customer
7 years ago
Date of purchase: 26/04/2018
What Customer said about The Cumberland:
Professional, engaged and friendly!
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Customer
carlisle
7 years ago
Date of purchase: 25/04/2018
What Customer said about The Cumberland:
Honest, Local and practical. How a building Society should be
Brilliant, friendly services. Honest and practical advice. Wendy has been great from start to finish
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Customer
7 years ago
Date of purchase: 25/04/2018
What Customer said about The Cumberland:
First class service
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Trusted Customer
7 years ago
Date of purchase: 18/04/2018
Yes, we would definitely use the Cumberland again. All staff were pleasant and courteous and our mortgage advisor ( Mr Tony Martin from Barrow) was second to none. Approachable, professional,...

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Customer
7 years ago
Date of purchase: 24/04/2018
What Customer said about The Cumberland:
This was without doubt the easiest account change I have ever made
The service was honest ,polite, friendly and very easy to understand
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Customer
7 years ago
Date of purchase: 21/04/2018
What Customer said about The Cumberland:
Came across very well and explained well the different options.
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Customer
Dumfries
7 years ago
Date of purchase: 23/04/2018
What Customer said about The Cumberland:
Fantastic service
Our mortgage advisor - Senga Aitchison was brilliant. She explained everything to us, nothing was ever too much hassle for her and she went out of our way to support us. I wouldn’t hesitate to...

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Trusted Customer
7 years ago
Date of purchase: 20/04/2018
Arranged to switch accounts
I would recommend them as they made my options very clear. I was happy to accept their products.
1
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.