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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

1,994

189

20

12

16

2,231

ratings over the past year

Displaying all 11,871 reviews
Trusted Customer
1 hour ago
Date of purchase: 17/06/2025
All very helpful made to feel welcome very happy 👍👍
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Trusted Customer
1 hour ago
Date of purchase: 17/06/2025
Perfect
very kind and helpful and they explained everything very clearly
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Trusted Customer
1 hour ago
Date of purchase: 17/06/2025
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Trusted Customer
8 hours ago
Date of purchase: 17/06/2025
highly recommend
friendly and helpful
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Trusted Customer
10 hours ago
Date of purchase: 17/06/2025
ISA review
The person who dealt with us was very knowledgeable and made us feel at ease .
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Trusted Customer
12 hours ago
Date of purchase: 17/06/2025
Charly was very helpful.
Excellent service came in achieved what I set out to do great.
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Trusted Customer
17 hours ago
Date of purchase: 16/06/2025
It was great to be able to have face-to-face appointment. The advisor I dealt with was well-prepared, well-informed, had no difficulty in answering my questions and explained everything clearly,...

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Trusted Customer
19 hours ago
Date of purchase: 29/05/2025
Very nice people
Lovely employees who explained everything well with a great attitude. Card and pin also arrived fast too!
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PaulM
The Cumberland
16 hours ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service that Paul provided.
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DI
Dr Irving
Carlisle
1 day ago
Date of purchase: 16/06/2025
What Dr Irving said about The Cumberland:
Quick, helpful
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Trusted Customer
1 day ago
Date of purchase: 16/06/2025
Amazing experience
Lynsey has been helping us get our mortgage for our first home, she was super patient and explained everything so well to ensure we understood. I couldn’t thank Lynsey enough for her help, she really...

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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.