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The Cumberland Reviews

Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.9
/5

5

4

3

2

1

2,026

193

25

14

18

2,276

ratings over the past year

2,275 out of 12,088 reviews
Time:
Past year
Trusted Customer
1 hour ago
Date of purchase: 09/07/2025
I had a phone call appointment to open a bond , the lady was very friendly and helpful in setting up the bond for myself and my wife. We had to visit the branch in Kendal to sign the forms, the staff...

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SimonaB
The Cumberland
33 minutes ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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RO
Ross
Preston
3 hours ago
Date of purchase: 11/07/2025
What Ross said about The Cumberland:
Friendly, Fast, Efficient
All staff I spoke to or met were friendly, helpful and efficient. From first contact my new ISA account was open within twenty four hours.
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MH
Mrs Harris
Brampton
5 hours ago
Date of purchase: 07/07/2025
What Mrs Harris said about The Cumberland:
excellent
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Trusted Customer
19 hours ago
Date of purchase: 08/07/2025
very good
0
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MP
Mr Pitchers
South Lakes, Cumbria
20 hours ago
Date of purchase: 10/07/2025
What Mr Pitchers said about The Cumberland:
Good product - frustrating "faff" to sign up for another savings account.
While I understand regulations aimed at: 1. Ensuring customers fully understand what they are signing up for; and 2. Anti-money-laundering - it is frustrating to be treated like children when we have...

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MJ
Mr Jefferson
1 day ago
Date of purchase: 07/07/2025
What Mr Jefferson said about The Cumberland:
No word back on investment
0
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MB
Mr Bond
Barrow
1 day ago
Date of purchase: 10/07/2025
What Mr Bond said about The Cumberland:
Mortgage journey made easy with regular updates, simple explanations.
I was kept informed at every move by Hannah, she made it so easy to understand where I was up to in the mortgage process. Hannah is a credit to the Cumberland Building Society people like this keep...

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Trusted Customer
1 day ago
Date of purchase: 12/07/2025
Good service
Very happy with service
0
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Trusted Customer
1 day ago
Date of purchase: 10/07/2025
Successful
Polite helpful informative
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Trusted Customer
1 day ago
Date of purchase: 07/07/2025
It is great to have a branch on the high street, with people who listen and act on your request. The staff member was helpful and organised and made the transaction easy.
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.