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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

2,234 out of 11,941 reviews

Time:

Past year

Mr Armstrong

Carlisle

11 months ago

Date of purchase: 02/07/2024

What Mr Armstrong said about The Cumberland:

Gavin Lowes, exceptional service

The service I've had with Gavin Lowes (Carlisle branch) has been nothing short of exceptional. His help has been greatly appreciated through my on-going house purchasing process, constantly providing...

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KarenT

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 03/07/2024

Great service, very helpful and Informative.

Emma

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 05/07/2024

Great personal service

KarenT

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 05/07/2024

The Cumberland experience

First class. Good to deal with real people. Excellent service.

Ryan

The Cumberland

10 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Mr Burns

Workington

11 months ago

Date of purchase: 03/07/2024

What Mr Burns said about The Cumberland:

Good fast service

Good service throughout. Both parties kept in close contact and issued speedy requests and requirements.

KarenT

The Cumberland

11 months ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 05/07/2024

Phone appointment

Everything was explained well, and Jonathan was very pleasant, thank you

Matt

The Cumberland

11 months ago

thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 03/07/2024

Told everything l needed to know

Mrs Lister

Wigton

11 months ago

Date of purchase: 04/07/2024

What Mrs Lister said about The Cumberland:

Great service

Great service from Karina. She was very knowledgeable and friendly. Our new savings accounts were set up and ready to go in a couple of days

Matt

The Cumberland

11 months ago

Mrs Lister, thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that Karina was able to help you and that you have been so happy with the service provided.

Trusted Customer

11 months ago

Date of purchase: 04/07/2024

Very efficient, helpful and friendly.

New Mortgage

The Cumberland

11 months ago

Many thanks for taking the time to leave us a lovely review and your kind words. I will make sure I share this with the team. Best wishes, Nathan

Trusted Customer

11 months ago

Date of purchase: 02/07/2024

Efficient service

The telephone appointment was on time, informative and efficient! My new passbook was correct and arrived quickly!

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom