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Charles Tyrwhitt Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ct-shirts-us | Feefo

Trusted Customer

Feefo Verified

5 hours ago

Very helpful. Great customer service!

Date of purchase: 19/05/2026

0

VL

Vanessa Lamb

Feefo Verified

USA

5 hours ago

What Vanessa Lamb said about Charles Tyrwhitt:

Nice, attentive and caring

Date of purchase: 09/05/2026

0

TR

Tyrell Rumble

Feefo Verified

USA

9 hours ago

What Tyrell Rumble said about Charles Tyrwhitt:

I will shop again

Limited Variety in store as compared to online but overall helpful service knowledgeable workers clean shopping experience

Product reviews

Date of purchase: 16/05/2026

0

ML

Mr Natan Lustgarten

Feefo Verified

USA

2 days ago

What Mr Natan Lustgarten said about Charles Tyrwhitt:

Not nice to receive a shirt with a hole.

Shirt has a hole. I had a wedding today, was going to wear it and this is how I opened the bag for the shirt. Dissappointing.

Nicholas

Charles Tyrwhitt

2 days ago

We completely share your disappointment here, and can only apologize that you received a damaged shirt on this latest order. We know that's frustrating, and regret that it impacted your plan to wear a beautiful new shirt to the wedding. We will, of course, arrange a replacement for you, as soon as we clarify which of the shirts has this issue. We'll be in touch shortly.

ML

Mr Natan Lustgarten

11 hours ago

It is refreshing to deal with a company that is clearly run by real people who genuinely care about their customers. After encountering a minor issue with an item, their customer service team reached out directly and treated the matter with the utmost seriousness and professionalism. I have always been a big fan of Charles Tyrwhitt, and this experience only proves why they deserve their success. Knowing that they stand behind the quality of their clothing with such prompt, human support makes all the difference. Highly recommended!

Product reviews

Date of purchase: 20/04/2026

0

MF

Michael Ferry

Feefo Verified

USA

15 hours ago

What Michael Ferry said about Charles Tyrwhitt:

5 Star Service

Sabreen was very helpful in a store filled with other customers. She helped us get to G everything we needed and ordered the rest in time for our trip to Hawaii.

Product reviews

Date of purchase: 09/05/2026

0

Trusted Customer

Feefo Verified

16 hours ago

Excellent Service!

Service staff was friendly and helpful

Product reviews

Date of purchase: 14/05/2026

0

Trusted Customer

Feefo Verified

17 hours ago

Added shirt pockets are wrinkled.

The shirts I ordered cost about $15 extra to add pockets. The pockets on two have shrunk at a different rate than the shirt body and are puckered. The non-iron shirt looks wrinkly and unsuitable...

Duncan

Charles Tyrwhitt

7 hours ago

Thank you for taking the time to share your feedback regarding your shirts. We’re very sorry to hear about the issue with the pockets shrinking and understand your disappointment. At Charles Tyrwhitt, quality is very important to us, so this is not the standard we expect from our garments or alteration work. We’ve sent you an email requesting a few additional details so we can assist further, and your feedback has also been shared with our product team for review. Thank you again for bringing this to our attention. We look forward to resolving this for you promptly.

Product reviews

Duncan

Charles Tyrwhitt

7 hours ago

Thank you for taking the time to share your feedback regarding your shirts. We’re very sorry to hear about the issue with the pockets shrinking and understand your disappointment. At Charles Tyrwhitt, quality is very important to us, so this is not the standard we expect from our garments or alteration work. We’ve sent you an email requesting a few additional details so we can assist further, and your feedback has also been shared with our product team for review. Thank you again for bringing this to our attention. We look forward to resolving this for you promptly.

Duncan

Charles Tyrwhitt

7 hours ago

Thank you for taking the time to share your feedback regarding your shirts. We’re very sorry to hear about the issue with the pockets shrinking and understand your disappointment. At Charles Tyrwhitt, quality is very important to us, so this is not the standard we expect from our garments or alteration work. We’ve sent you an email requesting a few additional details so we can assist further, and your feedback has also been shared with our product team for review. Thank you again for bringing this to our attention. We look forward to resolving this for you promptly.

Duncan

Charles Tyrwhitt

7 hours ago

Thank you for taking the time to share your feedback regarding your shirts. We’re very sorry to hear about the issue with the pockets shrinking and understand your disappointment. At Charles Tyrwhitt, quality is very important to us, so this is not the standard we expect from our garments or alteration work. We’ve sent you an email requesting a few additional details so we can assist further, and your feedback has also been shared with our product team for review. Thank you again for bringing this to our attention. We look forward to resolving this for you promptly.

Date of purchase: 10/03/2026

0

AB

Alvaro B

Feefo Verified

NFK

17 hours ago

What Alvaro B said about Charles Tyrwhitt:

The attendance was excellent.

Product reviews

Date of purchase: 18/05/2026

0

Trusted Customer

Feefo Verified

19 hours ago

Very personable, very informative, nice polite and considerate of all questions

Product reviews

Date of purchase: 17/05/2026

0

MB

Mr Robert Baker

Feefo Verified

USA

20 hours ago

What Mr Robert Baker said about Charles Tyrwhitt:

Charles Tyrwhitt never disappoints!

I have never had a bad experience with Charles Tyrwhitt. Now that I'm retired, I haven't shopped as often, but recently I needed a dress shirt so I went to a local clothing store but could not find...

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