Smart Non-Iron Cotton Chino Pants - Navy

This is certainly disappointing to read and I'm sorry that you haven't found our present range of trousers to your liking. We re-launched the range a couple of years ago after extensive feedback and completely updated the styles and fits, offering a more modern look to the range. The quality, however, was most certainly not reduced so it's a real shame to see you feel this way. We'll be sure to take your comments on board nevertheless, so thank you for providing them.

It certainly is very disappointing to learn you haven't been pleased with your new chinos and I am sorry for this. While they may appear this way initially, this is something that does go away with time and after washing/wearing the chinos on a few occasions. It will be due to the non-iron finish most likely. I would recommend washing a couple of times with fabric softener and you should see a big difference. Of course, if you still aren't happy you can return the chinos to us for a refund/exchange under our 6-month guarantee.

It's most disappointing indeed to see your comments here and dislike for these chinos. Our non-iron chinos have always been very popular and are usually greatly enjoyed, so I am sorry this was not the case here. What I would recommend is to wash them a few times with fabric softener, which should cause a big improvement. If not, or you simply don't wish to keep them, please don't hesitate to return them to us under our guarantee for a refund or exchange.