Thank you for taking the time to provide feedback, though we are sorry you had cause to make a return and were disappointed with our service when trying to return. I tried to call you to ascertain your disappointments with our product and service but was unable to get through.
We would be most grateful if you could provide more detail about what caused disappointment, given we detail our return fee when returning for refund in our FAQs, returns policy, terms and conditions and on our returns form.
This fee is solely when returning for refund, exchanges are free of charge, so we'd be happy to assist you in finding the best fit and style for yourself if you wish to exchange free of charge.
