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Rated
Excellent

Market leading, innovative designer, manufacturer and distributor of high quality bathroom furnishings and accessories.

Service
4.5
/5
Product
4.4
/5

5

4

3

2

1

46

10

5

4

1

66

ratings over the past year

Displaying all 127 reviews
Trusted Customer
2 years ago
Date of purchase: 04/06/2023
Great Service
Ordered replacement tumbler on line Sunday order acknowledged next day and delivered Friday Pricing including delivery very competitive
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Ali
Croydex
2 years ago
Good Morning, Thank you for your fabulous 5* review. We are happy that you are pleased with your purchase. We do offer other products in the Cheadle range so please keep an eye on our website. We look forward to welcoming you back soon Kind Regards, Alison
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Stephen Wood
Staffordshire
2 years ago
Date of purchase: 25/05/2023
What Stephen Wood said about Croydex:
Great customer service
I needed spare parts, and although my order was delayed being dispatched, when I sent them an email I received a reply very promptly and my order was with me in a couple of days.
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Ali
Croydex
2 years ago
Good Afternoon, Thank you for your amazing 5* review , your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Kind Regards, Alison
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Aiden Gallogly
2 years ago
Date of purchase: 06/05/2023
What Aiden Gallogly said about Croydex:
Slow, delayed, unresponsive
Well over a month waiting for delivery, correspondence regarding the items whereabouts was delayed and unconvincing. Poor service however I am now assured it’s on its way.
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Ali
Croydex
2 years ago
Good Afternoon, Thank you for taking the time to leave us a review your feedback is important to us. We are sorry to hear that your order took a little longer to arrive. We do our best to ensure that all orders are shipped on time and on the way to you as quickly as possible. We hope that you will give us the opportunity to better serve you in the future. Kind Regards, Alison
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Chris Chapman
2 years ago
Date of purchase: 12/05/2023
What Chris Chapman said about Croydex:
Awaiting the purchase
We are still awaiting the product to be shipped to us having ordered 2 weeks ago
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Ali
Croydex
2 years ago
Good Afternoon, Thank you for taking the time to share your experience with us. I am sorry to hear that you had a longer than normal wait for your product. Our goal is to always ensure that all orders are shipped on time but sometimes things happen that are beyond our control which means it can take a little longer than expected. We hope however that you are happy with your purchase and that you will give us a chance to service you better in the future. Kind Regards, Alison
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Jacey Atkins
2 years ago
Date of purchase: 19/05/2023
What Jacey Atkins said about Croydex:
Poor quality, poor service!
Took ages to come, no one replied to emails I was sending. Then when they arrived the quality is as poor as the original rubber bung which split from the heat of the water!
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Ali
Croydex
2 years ago
Good Afternoon, We are sorry to hear that you had a negative experience with our product. We take product design and quality very seriously. All feedback is instrumental in helping us improve our services and products. We hope that you will give us the opportunity to better serve you in the future. Kind Regards, Alison
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Trusted Customer
2 years ago
Date of purchase: 19/04/2023
Good advice from Customer Service about Correct Product To Order
I sent an enquiry to your Customer Service about which bracket to order for my Croydex Shower Rail, I gave the Model number. I had a reply within 2 days telling me what to order. I placed my order on...

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Ali
Croydex
2 years ago
Good Afternoon, Thank you for your fantastic 5* review and kind words. We take all feedback on board, so it is lovely to hear such great comments about the service we provide. We look forward to serving you again soon. Kind Regards, Alison
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CW
chris wattleworth
2 years ago
Date of purchase: 15/05/2023
What chris wattleworth said about Croydex:
It seemed a long time coming
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Ali
Croydex
2 years ago
Good Afternoon, We are so sorry to hear about the long wait time that you experienced. Our goal is to provide fast and efficient service, but sometimes it takes longer than expected. We value your time and apologize that our service was not as fast as it should be. We look forward to welcoming you back soon. Kind Regards, Alison
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GV
Gerald Vrsalovich
2 years ago
Date of purchase: 04/03/2023
What Gerald Vrsalovich said about Croydex:
Quality product, excellent delivery highly recommended.
Quality product, prompt delivery. Customer service dealt with a small problem immediately. Excellent website, other companies take note.
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Ali
Croydex
2 years ago
Good Afternoon, What lovely kind words, thank you for your amazing 5* review. It pleases us to know we provide exactly the service you require and that you would not hesitate to recommend us. Kind Regards, Alison
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MB
Mark Booth
2 years ago
Date of purchase: 02/05/2023
What Mark Booth said about Croydex:
Answer email!
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Ali
Croydex
2 years ago
Good Afternoon, I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to assure you that we take all feedback seriously and we hope that you will give us the opportunity to better serve you in the future. Kind Regards, Alison
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Stephen Wade
2 years ago
Date of purchase: 10/05/2023
What Stephen Wade said about Croydex:
Easy purchase web site. Simple procedure and prompt delivery
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Ali
Croydex
2 years ago
Good Afternoon, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience. We are continually adding new ranges so please keep an eye on brand new website. We hope to serve you again soon. Kind Regards, Alison
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About Croydex
Established in 1919, Croydex is today a market leader and key supplier of innovative bathroom accessories. Significant milestones in the history of the company were marked by product introductions, such as the "Sham-mix" shampoo spray in 1934, a concept still proudly marketed and sold today. Continuing the theme of market leading patented innovations, the Twist ’N’ Lock range of suction fix storage and bathroom accessories launched in 1999 has continued to evolve, with the introduction of Twist ’N’ Lock Plus and the more recent Stick ‘N’ Lock Plus adhesive pad technology. Croydex celebrated 90 years of successful business in 2009, followed swiftly by the announcement of a new partnership with the Danish brassware manufacturer Damixa in 2010. From the five-acre site in Andover, Hampshire their in-house design team create leading edge, innovative new products with manufacturing partners, including the design of the unique Flexi-Fix fixing system in 2012 that has revolutionised the bathroom accessories market. With the launch in 2014 of their Sit Tight "Double-Fixed" toilet seat and their "Rust Free" wireware in 2015, they continue to lead in product design and innovation. The quality of products remains paramount to the business and this is evident from the emphasis placed on standards. Directly employed quality assurance teams span across the UK, Europe and beyond. Regular inspections are carried out ensuring that every product supplied to their customers meets the very highest of standards. Croydex continues to prosper in these ever changing markets, not only in the UK, but across Europe, the USA and beyond, and has developed to become a recognised brand of bathroom accessories and fittings.
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Central Way, Andover, Hampshire, Hampshire, SP10 5AW, United Kingdom
Why trust Feefo reviews?

About Croydex
Established in 1919, Croydex is today a market leader and key supplier of innovative bathroom accessories. Significant milestones in the history of the company were marked by product introductions, such as the "Sham-mix" shampoo spray in 1934, a concept still proudly marketed and sold today. Continuing the theme of market leading patented innovations, the Twist ’N’ Lock range of suction fix storage and bathroom accessories launched in 1999 has continued to evolve, with the introduction of Twist ’N’ Lock Plus and the more recent Stick ‘N’ Lock Plus adhesive pad technology. Croydex celebrated 90 years of successful business in 2009, followed swiftly by the announcement of a new partnership with the Danish brassware manufacturer Damixa in 2010. From the five-acre site in Andover, Hampshire their in-house design team create leading edge, innovative new products with manufacturing partners, including the design of the unique Flexi-Fix fixing system in 2012 that has revolutionised the bathroom accessories market. With the launch in 2014 of their Sit Tight "Double-Fixed" toilet seat and their "Rust Free" wireware in 2015, they continue to lead in product design and innovation. The quality of products remains paramount to the business and this is evident from the emphasis placed on standards. Directly employed quality assurance teams span across the UK, Europe and beyond. Regular inspections are carried out ensuring that every product supplied to their customers meets the very highest of standards. Croydex continues to prosper in these ever changing markets, not only in the UK, but across Europe, the USA and beyond, and has developed to become a recognised brand of bathroom accessories and fittings.