Cost saver is the most fabulous tour company. I have used this company for years. The hotels are excellent, the drivers are excellent, the tour guides are excellent. the tour experience is...
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Kim Devereux
Costsaver
12 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that you had such an enjoyable experience exploring Japan and that you found the itinerary, accommodation and overall tour experience to be of a high standard. It is also great to know that your Travel Director and Coach Driver contributed positively to your journey and helped make your time in Japan so memorable.
We truly appreciate your continued support and are pleased to know you are already considering your next adventure with us.
Thank you again for your feedback, and we look forward to welcoming you on another Costsaver journey in the future.
The best tour director I have ever seen (*Personal information removed by Feefo* ) and great driver!!!👍🙏🏻🙏🏻🙏🏻
But about hotels and food that they offer I wasn’t happy at all! About the hotels...
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Kim Devereux
Costsaver
12 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that you had such a positive experience with your Travel Director and Coach Driver, and that their support helped make your journey more enjoyable.
We are sorry to read that certain aspects of the accommodation, food and itinerary did not meet your expectations. We also understand your concerns regarding in room facilities and accessibility, particularly in relation to your medical needs, and we regret the inconvenience this caused. Your comments regarding itinerary pacing and time spent in destinations such as Austria and Hungary are also noted and will be shared with the relevant teams for review.
Thank you again for your feedback, and we hope to have the opportunity to welcome you on another Costsaver journey in the future.
Date of purchase: 05/06/2026
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Betsy Hills
Feefo Verified
NZL
11 days ago
What Betsy Hills said about Costsaver:
We have taken two trips with Costsaver, both have been great. Guides have been knowledgeable and well organised. Drivers excellent and good coaches.
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Kim Devereux
Costsaver
11 days ago
Thank you for travelling with Costsaver once again and for taking the time to share your feedback.
We are pleased to read that you have enjoyed both of your tours with us and that the Travel Director, Coach Driver and overall organisation contributed positively to your experiences. It is also encouraging to read that you were able to enjoy the itinerary as planned and appreciated the comfort of the coach.
We are sorry to read that your final hotel in New Orleans did not meet your expectations, particularly regarding the level of service and housekeeping. Your comments are appreciated and will be shared with the relevant teams as we continue to review our hotel partners.
Thank you for your continued support. We hope to welcome you on another Costsaver tour in the future.
The bus tour was good, but we were too rushed. I know it was hotter than usual for late May, early June, but we had no down time.
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Kim Devereux
Costsaver
14 days ago
Thank you for travelling with Costsaver and for taking the time to share your detailed feedback.
We are pleased to read your positive comments about your Coach Driver and that you enjoyed several highlights of the itinerary, including Mijas, Bhalil, Ourika and Segovia, as well as the overall quality of the coach.
We are sorry to read that the pace of the itinerary felt too rushed at times and that this impacted your ability to enjoy free time in the cities. We also regret the discomfort caused by the weather conditions, hotel pool closures and the lack of WiFi in Morocco, as well as your concerns regarding some optional experiences and the time spent on certain guided visits. Your comments about city tours and vendor stops have been noted.
All of your feedback has been shared with the relevant teams for careful review as part of ongoing improvements to itinerary planning and guest experience.
Thank you again for travelling with us and for sharing your thoughts.
Everyone we encountered was thoughtful and respectful. They worked hard to ensure we had a special trip. *Personal information removed by Feefo* and *Personal information removed by Feefo* were...
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Kim Devereux
Costsaver
14 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read your positive comments about your Travel Director and Coach Driver and that their efforts helped make your journey feel well supported and memorable. It is also good to know you appreciated the flexibility to choose the experiences that mattered most to you.
We are glad the itinerary allowed you to explore some of the highlights of Italy, with a glimpse into Switzerland as well.
Thank you again for your feedback and for travelling with us.
Tour director *Personal information removed by Feefo* was excellent in his knowledge of the places we visited and he is always ever ready to answer any questions. He was very caring as I vomited...
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Kim Devereux
Costsaver
14 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read your positive comments about your Travel Director and their knowledge, care and professionalism helped support you throughout the journey. It is also good to know the itinerary and optional experiences gave you flexibility to tailor your trip.
We are sorry to read about the discomfort you experienced during the Flamenco show and appreciate your comments regarding the assistance provided at the time. Your suggestion regarding kettles in hotels for guests who require medication has been shared with the relevant teams for review.
Thank you again for your feedback and for travelling with us.
My Costsaver Tour was very well organised. Optional extras was whittled down though to Popular excursions then presented as these are what we’re offering this trip. There were others in the tour...
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Kim Devereux
Costsaver
12 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that you found your tour well organised and that you were satisfied with the Travel Director, Coach Drivers and the comfort of the coach throughout your journey. It is also great to know that most of the hotels met your expectations and provided friendly service.
We are sorry to read about your experience at the Craiglynne Hotel and understand how disappointing this must have been, particularly in relation to the condition of the room and facilities. Your comments have been noted and will be shared with the relevant teams for review. We also appreciate your feedback regarding the presentation of optional experiences and the consistency of information provided prior to booking, as well as your comments on the style of interaction during the tour.
Thank you again for your feedback, and we hope to welcome you on another Costsaver journey in the future.
Costsaver should be renamed Outstanding Value. It's a first class operation with great customer service throughout my trip. The bus and hotels were comfortable. The optional tours were all amazing....
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Kim Devereux
Costsaver
12 days ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to read that you had such a positive experience and that you felt the journey offered excellent value, comfort and well organised service throughout. It is also great to know that you enjoyed the optional experiences and were able to see so much within a short timeframe.
We are especially pleased to read your kind comments regarding the Travel Director and Coach Driver and the strong teamwork that supported your trip from start to finish.
Thank you again for your feedback and for choosing Costsaver. We hope to welcome you on another journey in the future.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.