Thank you for sharing your feedback on the Britain and Ireland Explorer. We're thrilled to hear that you had such a wonderful experience with the Travel Director and Coach Driver. It's especially heartwarming to know how helpful and supportive they were in meeting your needs. We genuinely appreciate you highlighting their kindness and efficiency. We will be sure to share your kind words with them both.
We understand that hotel standards can vary between countries, and we strive to ensure that all our appointed hotels meet our high standards. However, we apologise that the accommodation aspect of the tour did not meet your expectations. Rest assured, we have shared your feedback with our Quality Control team to ensure that our accommodation continues to provide the best possible experience for our guests. We understand that the long coach rides may have been tiring, but we hope the unique attractions outlined in our itinerary made up for it. Our top priority is to ensure our guests have a relaxing holiday experience.
We also understand your disappointment with the trip's fast pace and the limited comfort stops. We appreciate you bringing these points to our attention. We value your feedback.