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Cornish Gems Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cornish-gems | Feefo

Displaying all 148 reviews

Diane Peaty

New Forest

2 months ago

Date of purchase: 26/09/2024

What Diane Peaty said about Cornish Gems:

Can’t fault them.

Always very helpful and polite if any questions needing an answer. Properties are always spotless and cared for with lovely decor and brilliantly stocked with all you need. Can’t fault them.

Rach P

Cornish Gems

2 months ago

Thank you for the lovely feedback!

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Trusted Customer

2 months ago

Date of purchase: 22/02/2025

Lovely Little Trevone!

Cornish Gems were a pleasure to deal with from start to finish. The accommodation was spotlessly clean, and provided us with everything we needed for a fabulous week away. The extra gift of the...

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Rach P

Cornish Gems

2 months ago

Thank you for the lovely feedback. We look forward to welcoming you back to Cornwall soon!

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Steve Savage

Stoke-on-Trent

2 months ago

Date of purchase: 06/01/2025

What Steve Savage said about Cornish Gems:

Llewellan

Excellent experience from first contact to leaving the accommodation.

Rach P

Cornish Gems

2 months ago

We hope to welcome you back to Cornwall soon!

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Trusted Customer

2 months ago

Date of purchase: 24/05/2025

Great company to rent through

Super friendly and responsive, we had a small problem fixed early the day after we let them know about it.

Rach P

Cornish Gems

2 months ago

We're glad that you had a lovely stay!

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Trusted Customer

2 months ago

Date of purchase: 03/12/2024

Unfortunately, not ideal.

Not an easy experience. Unfortunately the booking was muddled and information sent to the wrong email address. The cleaning team needs to be more thorough, after all, its health that’s involved. On...

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Rach P

Cornish Gems

2 months ago

Thank you for your feedback. We're very sorry that you had this experience. We understand that you were compensated for this situation and the issues were dealt with during your stay, but please don't hesitate to get in touch with our team on 01872 241241 if you wish to discuss this further.

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Trusted Customer

3 months ago

Date of purchase: 12/04/2025

Nearly perfect

Pretty much all digital contact - automated emails from booking to checking in information- no real human contact until the day of check in when it all goes wrong due to lack of phone signal in most...

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Rach P

Cornish Gems

3 months ago

Thank you very much for your feedback. We're sorry that you found our contact lacking - please be assured that our Guest Experience team are always happy to help with any queries or issues, before, during and after your stay. We will take your comments about property access onboard!

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Richard

3 months ago

Date of purchase: 13/05/2025

What Richard said about Cornish Gems:

High quality holiday

Great choice of holiday properties to book through Cornish Gems. This is the 2nd time we’ve used them. They are always quick to respond to any queries both before the stay and during the stay. They...

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Rach P

Cornish Gems

3 months ago

Thank you very much for your kind words. We hope to welcome you back to Cornwall soon!

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Su Ainsworth

Preston lancs

3 months ago

Date of purchase: 04/04/2025

What Su Ainsworth said about Cornish Gems:

Number one choice when looking for a pad in Cornwall

Helpful agents. Responsive to queries.

Rach P

Cornish Gems

3 months ago

Thank you very much! We hope to see you again soon!

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Trusted Customer

3 months ago

Date of purchase: 16/08/2024

Excellent regular communication and easy to get hold of

Rach P

Cornish Gems

3 months ago

Thank you very much!

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Trusted Customer

3 months ago

Date of purchase: 14/05/2025

Excellent service

Very knowledgeable and incredibly helpful staff.

Rach P

Cornish Gems

3 months ago

Thank you very much!

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About Cornish Gems

We are a responsible, established, award-winning B-Corp specialising in providing luxury self-catering holidays in Cornwall. Since 2007, we have provided five-star accommodation that meets the highest quality, cleanliness and safety standards in iconic and breathtaking locations throughout Cornwall. Our portfolio of 180 of the finest luxury holiday cottages, beach apartments and country houses across Cornwall is exclusive - you won’t find these stunning homes available to book through anyone else.

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01872 241241

Carne House, Western Extension, Truro, Cornwall, TR4 9LD, United Kingdom

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