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Cooksongold.com Reviews

http://www.cooksongold.com/
Rated
Exceptional

Cooksongold is the leading one-stop shop for the jewellery maker, supplying everything from jewellery tools to bullion and more.

Service
4.9
/5
Product
4.8
/5

5

4

3

2

1

1,673

87

24

9

20

1,813

ratings over the past year

Displaying all 39,198 reviews
FI
Fiona
9 years ago
Date of purchase: 07/04/2016
What Fiona said about Cooksongold.com:
Fast and efficient :)
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Emma
Cooksongold.com
9 years ago
Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma
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JU
Julie
9 years ago
Date of purchase: 17/03/2016
What Julie said about Cooksongold.com:
Good service and good products and the website is easy and useful.
Very good delivery service always arrives in good time. Quality of the silver wires and chains is really good. However i would just like to say that free delivery over a certain order cost should...

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Emma
Cooksongold.com
9 years ago
Dear Julie,
Thank you for your review.
We have no plans to offer permanent free post at this time but we have a new promotion starting the beginning of May, which we think you will be happy with.
Kind Regards,
Emma
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JO
John
Northampton
9 years ago
Date of purchase: 22/03/2016
What John said about Cooksongold.com:
Fast, efficient, simple.
Orders are despatched promptly and accurately. Ordering is simplicity itself. You are kept fully informed during the ordering process.
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Emma
Cooksongold.com
9 years ago
Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma
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PL
Peter Buchanan - St Claire Opals Ltd
Haying Island
9 years ago
Date of purchase: 07/03/2016
What Peter Buchanan - St Claire Opals Ltd said about Cooksongold.com:
Absolutely a first class company to deal with
I have, over the years of buying items from them, received fantastic service. Even when having to return an item they have always been most helpful. Highly recommend this company to anyone. They have...

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Emma
Cooksongold.com
9 years ago
Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma
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Trusted Customer
9 years ago
Date of purchase: 23/03/2016
My only problem occurs when one item I have ordered is not available and it's sent later by a courier rather than by my preferred method - Special delivery. The courier service is hopeless where I...

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Emma
Cooksongold.com
9 years ago
Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma
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LI
Linda
9 years ago
Date of purchase: 15/04/2016
What Linda said about Cooksongold.com:
Generally good
Think the web page and delivery are excellent but the prices are high for quite a few items.
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Emma
Cooksongold.com
9 years ago
Dear Linda, 
Thank you for your feedback regarding the website and delivery. 
We regularly monitor other supplier’s prices and look to remain competitive.
If you feel we are out of line, we are happy for you to contact us on 0345 100 1122 and we can discuss prices. 
Kind Regards,
Emma
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HA
Hannah
Cambridge
9 years ago
Date of purchase: 08/03/2016
What Hannah said about Cooksongold.com:
Support another company. Cookson Gold Customer service is the pits
I begrudge dealing with Cookson Gold due to their appalling customer service. Twice I have tried to return faulty products and I have been met with a wall of denial on both occasions. They seems to...

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Emma
Cooksongold.com
9 years ago
Dear Hannah,
Thank you for your review, your feedback is really important to us.
We don't seem to be able to trace a history of issue's as you have described. 
Please feel free to email us at info@cooksongold.com or call us on 03451001122 and we would be happy to resolve this with you. 
Kind Regards, Emma 
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GE
Genevieve
Bristol, UK
9 years ago
Date of purchase: 15/03/2016
What Genevieve said about Cooksongold.com:
Excellent products and customer service
Always speedy, always helpful and always high quality products.
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Emma
Cooksongold.com
9 years ago
Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma
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Trusted Customer
9 years ago
Date of purchase: 31/03/2016
forecast
lovely sunshine today
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Emma
Cooksongold.com
9 years ago
Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma
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SI
Silvia
9 years ago
Date of purchase: 14/04/2016
What Silvia said about Cooksongold.com:
It was easy to order and it arrived within 3 working days in ordinary post! wonderful!
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Emma
Cooksongold.com
9 years ago
Dear Silvia, Thank you for your lovely review. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma
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About Cooksongold.com
For over 20 years Cooksongold have led the way in providing high quality professional jewellery making products at affordable prices. From gold, silver, platinum and palladium bullion to the industry's leading jewellery tools and more.
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0345 1010 1122
59-83 Vittoria Street, Birmingham, West Midlands, B1 3NZ, United Kingdom
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About Cooksongold.com
For over 20 years Cooksongold have led the way in providing high quality professional jewellery making products at affordable prices. From gold, silver, platinum and palladium bullion to the industry's leading jewellery tools and more.