Thank you for your feedback. All travel documentation is sent to all guests 21 days before departure via email, either to the travel agent or the email address on file. Please accept our apologies for any inconvenience caused. We are sorry that you were not aware of this; some of our trips are sections (or modules) of larger itineraries, which means that some overlap – for example, some of your group may have already been travelling before you join them and may continue travelling after your adventure has ended. We're sorry the Free Time Add-ons did not meet your expectations. We hope you enjoyed the adventure, and we hope you'll join us for another trip soon.