Thank you for sharing your positive experience with us. We carefully select our Trip Managers and Trip Drivers for their professionalism, passion for service, and insights into their given regions, and it's great to hear that this was demonstrated so well to your group. Please allow us to explain what we mean by modular. To offer our travellers more flexibility around when they start and how long they travel, some of our trips are sections (or modules) of larger itineraries. This means that some overlap – for example, some of your group may have already been travelling before you joined them and may continue travelling after your adventure has ended. We sincerely apologize for any discomfort experienced whilst on the trip, and we are thankful for you bringing this to our attention for our review. Nevertheless, we hope you've returned home with many incredible memories and look forward to travelling with you in future.