How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Collectables Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

5 years ago

The goods were delivered before expected time

Good delivery service but 1 bulb was damaged but still works so decided to keep it. The glass edge was slightly broken

Katie

Collectables

5 years ago

Thank you for your feedback, we really appreciate your response. We're so sorry that one of the bulbs arrived damaged, we'll get you a replacement sent as soon as possible. Thanks again! Katie

Trusted Customer

5 years ago

I am really impressed. I gave a feedback and mentioned the damage on one of the bulbs but was not complaining and decided to keep it as it still worked. Collectibles took note and are very kindly sending another bulb. Not often customer setvice and satisfaction is given at this high level. Thank you

Product reviews

Date of purchase: 29/01/2021

0

Trusted Customer

5 years ago

Very quick delivery and price great for candles

Katie

Collectables

5 years ago

Thank you so much for your review! We're thrilled that you feel that our pricing is right, and that your items arrived swiftly! Katie

Product reviews

Date of purchase: 31/01/2021

0

Trusted Customer

5 years ago

Impressive service

The first candle came and was broken after a quick telephone call and emailing phones I in time for my partners birthday received a replacement much better packaged very professional and polite...

Katie

Collectables

5 years ago

Thank you for leaving this 5-star review! We try to provide the best customer service where possible, so it's great to hear that we succeeded. We can only apologise for the inconvenience, but we're pleased the second candle arrived safe and sound! Thanks again! Katie

Product reviews

Date of purchase: 28/01/2021

0

WS

W G E SCOBIE

5 years ago

What W G E SCOBIE said about Collectables:

Excellent service 10/10

Katie

Collectables

5 years ago

Thank you for your feedback, we're delighted that you thought we did a good job! We try really hard to provide the best possible service so it's great to hear that we gave you 10/10 service! Thanks again! Katie

Product reviews

Date of purchase: 03/02/2021

0

CT

Carole Thomson

5 years ago

What Carole Thomson said about Collectables:

Excellent customer service!

I bought an electric wax burner and a bulb to go in an existing one. When I put the bulb in it’s went out right away so emailed the company and got a new one out with no quibble.

Katie

Collectables

5 years ago

Hi Carole, Thanks for taking the time to leave a review. We're thrilled that you had a 5-star experience with us! We can only apologise for the first bulb being faulty, but we're glad the second one works okay! Thanks again! Katie

Product reviews

Date of purchase: 27/01/2021

0

MF

Margaret Fry

5 years ago

What Margaret Fry said about Collectables:

First class

Excellent...came very quickly, well packaged. I had a query with the item and this was resolved swiftly by email.

Katie

Collectables

5 years ago

Hi Margaret, Thank you for leaving your feedback, it's really helpful to small business like us! We're really pleased that your received 5-star service from us, we try really hard to give the best customer service we can so it's nice to hear we hit the mark! Thanks again! Katie

Product reviews

Date of purchase: 26/01/2021

0

Trusted Customer

5 years ago

Excellent product and fast delivery. Can’t fault their service. Will definitely be placing another order when the time comes.

Katie

Collectables

5 years ago

Thank you for taking the time to leave this review, it's really helpful to small businesses like us! We're delighted that you received 5-star service from us. We endeavor to provide the best experience we can, so to hear that we were up to scratch means a lot! Thanks again! Katie

Product reviews

Date of purchase: 29/01/2021

0

Trusted Customer

5 years ago

Lovely products at competitive prices

Good prices for lovely products on the website, which was easy to use, better than expected really. Prompt delivery. Overall service was faultless.

Katie

Collectables

5 years ago

Thank you for your kind review. We're delighted to hear you had a good experience with our website! Recently we've been putting in more effort to bring our website up to scratch, so it's great to hear that our hard work is paying off! Katie

Product reviews

Date of purchase: 25/01/2021

0

SB

Suzanne Brown

5 years ago

What Suzanne Brown said about Collectables:

Excellent service and quality

Was so happy with my purchase from start to end with a quick reliable delivery and the Cello items I purchased were excellent and exactly what I was looking for. Thank you

Katie

Collectables

5 years ago

Thank you for leaving this review Suzanne! We're glad that you had a five-star experience with us, and we hope to serve you again soon! Katie

Product reviews

Date of purchase: 13/01/2021

0

Trusted Customer

5 years ago

Good service

This is the first time that I have shopped on line with Collectables, and was really pleased with my purchases. I found the service and delivery prompt, and I would certainly consider purchasing...

Collectables Reviews

NP5 25W BulbMore reviews of this product (4)View product websiteNeeded for lantern to heat yankees candles. Other suppliers cost more for the postage than the bulbs themselves. Bought 4 so my daughter and I had supplies

Cello Jar Fragrance Burst Medium - Wildflower GardenMore reviews of this product (1)View product websiteQuick delivery can't complain

Cello Jar Fragrance Burst Medium - Crisp CottonMore reviews of this product (1)View product websiteReally quick delivery fab

Cello Jar Fragrance Burst Medium - Spring GardenMore reviews of this product (1)View product websiteReally quick delivery price great

Yankee Candle Medium Jar - Lemon LavenderMore reviews of this product (1)View product websiteBeautiful smell perfumes the whole room with ease

Replacement Glass Plate (for Mosaic Electric Wax Burners)More reviews of this product (2)View product websiteExcellent value a good 10/10.

E14 25W Small BulbMore reviews of this product (1)View product websiteGot a replacement for the first one immediately!

Cello Electric Wax Burner Touch Mosaic - SilverMore reviews of this product (1)View product websiteBeautiful! And good value!

Cello Electric Wax Burner Porcelain Straight - CatMore reviews of this product (2)View product websiteGorgeous...use every day.

G9 Replacement BulbMore reviews of this product (9)View product websiteNot used yet but am assured they are correct.

Cello Electric Wax Burner Porcelain Barrel - CatMore reviews of this product (1)View product websiteWell packaged and very quick

Faith in Nature Shampoo 400ml - WatermelonMore reviews of this product (4)View product websiteHave used this brand before - vegan and cruelty free.

Faith in Nature Shampoo 400ml - WatermelonMore reviews of this product (4)View product websiteHave used this brand before - vegan and cruelty free.

Faith in Nature Shampoo 400ml - WatermelonMore reviews of this product (4)View product websiteHave used this brand before - vegan and cruelty free.

Faith in Nature Shampoo 400ml - WatermelonMore reviews of this product (4)View product websiteHave used this brand before - vegan and cruelty free.

Candle Warmers Etc - Hurricane Lantern - Brushed NickelMore reviews of this product (3)View product websiteExcellent value for money.

WoodWick Mini Hourglass Wax Melt ApplewoodMore reviews of this product (1)View product websiteSmells.divine and will last hours. No need to use it all so I split into 3 because it is larger than necessary at over 22g and the packaging is handy to keep the saved pieces fresh.

WoodWick Mini Hourglass Wax Melts - Apple BasketMore reviews of this product (1)View product website22g + of what smells like what is described and I am very much looking forward to using it. Can be cut into smaller pieces and will last longer as it large enough.

Yankee Candle Wax Melt - A Calm and Quiet PlaceMore reviews of this product (1)View product websiteWasn't sure what to expect for this wax melt but it smells so good and I am looking forward to using this. Again it is rather large so I will be splitting it for multiple uses.

Cello Electric Wax Burner Touch 3D - PopMore reviews of this product (1)View product websiteLove it so much adds a spot of starburst to the room and the perfect ambience

Cello Scent Cup - Berry BurstMore reviews of this product (1)View product websiteSmells amazing just what I was hoping for. My only disappointment was that you had sold out of the warm desert sand

Yankee Candle Wax Melt - Warm Desert WindMore reviews of this product (1)View product websiteCant rate it as you had sold out of this fragrance, I was a little disappointed but it cannot be helped

Yankee Candle Wax Melt - Wild MintMore reviews of this product (1)View product websiteLove it’s lovely fresh smell my whole house smells nice because of it

Tide Jewellery Paua Shell Pear Drop NecklaceMore reviews of this product (1)View product websiteThis jewellry is a little bit different - I loved the design, and plan to give it as a birthday gift.

Willow Tree Figurines Lots of LoveMore reviews of this product (1)View product websiteI adore Willow tree figures and have several of my own. On this occassion I purchased one to send to a friend who is going through a really tough time - she loved it.

Tide Jewellery Paua Shell Hummingbird EarringsMore reviews of this product (1)View product websiteI liked this design of jewellry as it was rather unsual, and I was really pleased with it when it arrived.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?