In the past I've had deliveries when I was out - a pain because I have a back injury and can't carry the 25kg bags - and an excess of 'marketing' emails, but both complaints have been satisfactorily...
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Coals2U
Coals2U
11 years ago
Thanks so much for taking the time leave your feedback. We're pleased that any issues you've had in the past have now been addressed. If you ever have any concerns or queries, please feel free to give our customer services team a call whenever is convenient. Looking forward to seeing you again soon!
Warm Regards
Rebekah
Product reviews
Date of purchase: 07/06/2015
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Trusted Customer
Feefo Verified
11 years ago
Excellent communication, delivery left exactly where requested, brilliant prices and selection
Should provide delivery time "slots", regardless of logistical difficulties. However, very helpful driver (Martin)
Coals2U
Coals2U
11 years ago
Thank you for taking the time to leave your feedback. We do try and keep up with our competitors with regards to pricing and we're sorry to hear that on this occasion we didn't meet your expectations. We really hope that you'll shop with us again in future.
Warm Regards
Rebekah
We're sorry that you were unhappy with the time it took to deliver your order. As stated on our website and on the checkout page, delivery times are currently 5-7 working days. We hope this won't deter you from shopping with us in the future.
Warm Regards
Rebekah
No sign of delivery after 3 weeks. Initial email enquiry as to whereabouts not answered. Had to phone to reorganise delivery. Not very satisfactory service this time.
Coals2U
Coals2U
11 years ago
We're sorry that you're unhappy with the time taken to deliver your order. As stated in our terms and conditions, purchases made from promotions or special offers are delivered within 20 working days. Thank you for taking the time to leave your feedback, and we hope that you'll still shop with us in future.
Warm Regards
Rebekah
Delivery man was very good, had already moved some bags of coal from bunker so he could fill with the open sacks. Just a pity promised phone call re delivery was not made.
Please accept our apologies for the bunker you received, and also for us being unable to retrieve it due to it being full of coal. As discussed with you, a partial refund has been made, and this matter fully investigated. Thank you for taking the time to leave your feedback, and we hope that you will continue to shop with us in the future.
Warm Regards
Rebekah
Product reviews
rebekah.barnett@cplindustries.co.uk
Coals2U
10 years ago
Please accept our apologies for the bunker you received, and also for us being unable to retrieve it due to it being full of coal. As discussed with you, a partial refund has been made, and this matter fully investigated. Thank you for taking the time to leave your feedback, and we hope that you will continue to shop with us in the
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
