My coal bunker is not visible as it is round the back of the garden. Therefore the delivery man needs to be shown where to go. I asked to be informed when delivery would take place so I could ensure...
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Coals2U
Coals2U
11 years ago
Thanks for taking the time to leave your feedback. We're sorry that you're unhappy with our delivery service. As something that other customers have highlighted, we have made improving our deliveries a top priority and are looking at new solutions. Thank you again for bringing this to our attention. We really hope that you'll continue to shop with us.
Warm Regards
Rebekah
good service, good product ,good range, friendly delivery, am/pm delivery notice would be good
Coals2U
Coals2U
11 years ago
Thank you for your great review of Coals2U. We've taken your feedback on board about our delivery service and are hoping that this is something we will be able to improve upon in the near future. Thanks again for taking the time to let us know your thoughts.
Warm Regards
Rebekah
product imformation good.delivery of all products excellent. but hardwood logs out of stock and delivery still awaited
Coals2U
Coals2U
11 years ago
Thanks for your feedback. We're thrilled that you're happy with our service, but send our apologies for the delay in receiving your hardwood logs. Please feel free to get in touch with us if you have any queries or concerns about this or future orders. We love to hear from our customers and are always happy to help.
Warm Regards
Rebekah
Date of purchase: 23/06/2015
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Trusted Customer
Feefo Verified
11 years ago
easy to get through to order on internet. ConfirmATION ARRIVED
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
