Coals2U were very efficient and contacted us the day before delivery which they said they would. Delivery was also on time. We will always use them in the future.
Coals2U
Coals2U
11 years ago
Thank you for your glowing review of Coals2U. We really appreciate you taking the time to let us know what you thought, and we look forward to seeing you again soon.
Warm Regards
Rebekah
Took over a week to deliver.
Driver left the bags on the front drive without letting me know.
Coals2U
Coals2U
11 years ago
Thank you for taking the time to leave your feedback. We're thrilled that you were happy with your charcoal, but sorry that you were unhappy with the time it took to deliver your order. Our aim is to deliver within 5-7 working days. Please feel free to leave instructions for your driver in the 'delivery instructions' box at the final stage at the checkout. We'll always try our best to accommodate any instructions. Please accept our apologies for what has been a poor experience. We hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
we were told two or three delivery days and times and every time the coal failed to be delivered.Then finally it came.
The delivery last year of 40 bags of smokeless coal was left in the road which...
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Coals2U
Coals2U
11 years ago
Please accept our apologies for the problems you had with your order, and we're also sorry to hear about the experience you had last year. Please don't ever hesitate to get in touch with our customer service team if you have any queries or concerns. Thank you for taking the time to leave your feedback and we hope that you'll give us another chance in future.
Warm Regards
Rebekah
Product reviews
Date of purchase: 25/06/2015
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Trusted Customer
Feefo Verified
11 years ago
Brilliant and prompt service as usual, left coal exactly where I asked.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
