product arrived with the promised telephone call, easy to order, price ok, but delivered product very poor condition...coals2u after couple of emails and phone calls investigated and a compromise...
Read more
Coals2U
Coals2U
10 years ago
Please accept our apologies for the quality of the fuel you received. We hope that the free Stoveheat we sent over will make up for it slightly and provide you with a better burn! As anthracite is a natural product we don't have as much control as we'd like over the quality, though we always work hard to ensure that the products we source are the best possible. Thank you for taking the time to leave your feedback, and we hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
Product reviews
rebekah.barnett@cplindustries.co.uk
Coals2U
10 years ago
Please accept our apologies for the quality of the fuel you received. We hope that the free Stoveheat we sent over will make up for it slightly and provide you with a better burn! As anthracite is a natural product we don't have as much control as we'd like over the quality, though we always work hard to ensure that the products we source are the best possible. Thank you for taking the time to leave your feedback, and we hope that you'll see fit to give us another chance in future.
Great company but I had requested a phone call the day before delivery which would've been nice or even just a dispatch e-mail so I can ensure someone is around for the delivery.
Product reviews
Date of purchase: 02/08/2015
0
Share
Trusted Customer
Feefo Verified
10 years ago
Delivered on time after phone call to confirm
Product reviews
Date of purchase: 03/08/2015
0
Share
Trusted Customer
Feefo Verified
10 years ago
I have no problems with the actual service I get from Coals2U BUT SEE BELOW
Easy order process and product delivered quickly from this company.
Coals2U
Coals2U
10 years ago
Thanks for taking the time to leave your feedback. We're really pleased that you're happy with the service you received. To qualify as a smokeless product, the product must produce less than 5 grams of smoke per hour. Smokeless fire logs do comply with these regulations. If you have any further questions about this please don't hesitate to get in touch.
Warm Regards
Rebekah
Product reviews
rebekah.barnett@cplindustries.co.uk
Coals2U
10 years ago
Thanks for taking the time to leave your feedback. We're really pleased that you're happy with the service you received. To qualify as a smokeless product, the product must produce less than 5 grams of smoke per hour. Smokeless fire logs do comply with these regulations. If you have any further questions about this please don't hesitate to get in touch.
total confusion over delivery dates on most recent order and the previous one. received numerous phone calls with delivery date but after waiting in no delivery. the I have to ring up to sort it out!.
Coals2U
Coals2U
10 years ago
Please accept our apologies for the confusion with your recent deliveries. It's important to us that we offer a good delivery service, and we're currently looking at ways to improve. Your feedback is invaluable to this process. We're pleased that you have now received your order and hope you'll see fit to give us another chance in future.
Warm Regards
Rebekah
Product reviews
Date of purchase: 02/08/2015
0
Share
Trusted Customer
Feefo Verified
11 years ago
One of the best delivery services on the market. Would recommend without hesitation
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
