Where is the delivery. We meant to call you but cannot find your telephone number, not shown in previous delivery notes
Coals2U
Coals2U
10 years ago
Please accept our apologies for your long waiting time. We experienced a large spike in demand due to the summer promotion and are working through these orders as quickly as possible with lead times dropping every day. We are sorry that we didn't meet you expectations this time and hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
Date of purchase: 02/09/2015
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Trusted Customer
Feefo Verified
10 years ago
Efficient ordering, notified as requested, and a careful and tidy delivery
Although my local delivery yard is 3 mins drive from my house , the delivery too about 2 weeks !!!
Coals2U
Coals2U
10 years ago
Please accept our apologies for your long waiting time. We experienced a large spike in demand due to the summer promotion and are working through these orders as quickly as possible with lead times dropping every day. We are sorry that we didn't meet your expectations this time and hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
Coals2U
Coals2U
10 years ago
Please accept our apologies for your long waiting time. We experienced a large spike in demand due to the summer promotion and are working through these orders as quickly as possible with lead times dropping every day. We are sorry that we didn't meet you expectations this time and hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
Ordered product. No confirmation. Called and was told coal was out for delivery. Coal didn't arrive. Called and was offered call back which didn't happen. Coal didn't arrive next day. Called and was...
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Coals2U
Coals2U
10 years ago
Please accept our sincere apologies for the hassle with your order, and for disturbing your family. There did appear to be a breakdown in communication between ourselves and your local depot which resulted in the refund being delayed. We're currently working hard to improve our delivery and communications and would like to thank you for taking the time to leave your feedback which is invaluable to this process. We hope you'll see fit to give us another chance in the future.
Warm Regards
Rebekah
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
