Service extremely good. Received a message the day before delivery. Would prefer to have a call telling me that delivery either Morning or Afternoon that would save waiting around for delivery....
Normally have no problems with ordering and delivery, but did with last order. It didn't arrive when first scheduled. I had to phone 3 times to find out when it would arrive. I was told the following...
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Coals2U
Coals2U
10 years ago
Please accept our apologies for your long waiting time, and for your frustration when getting in touch with us. We experienced a large spike in demand due to the summer promotion and are working through these orders as quickly as possible with lead times dropping every day. We are sorry that we didn't meet your expectations this time and hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
I ordered my coal on 4 September 2015 and still haven't received it today 23 September
I keep ringing with the promise of a phone call back and nobody ever does. They've had my money all that time...
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Coals2U
Coals2U
10 years ago
We're sorry that you're unhappy with the time it took to deliver your order. Delivery times during the summer promotion are up to 20 working days as stated in the terms and conditions. We experienced a large spike in demand and are working through these orders as quickly as possible with lead times dropping every day. We are sorry that we didn't meet your expectations this time and hope that you'll see fit to give us another chance in future.
Warm Regards
Rebekah
Product reviews
rebekah.barnett@cplindustries.co.uk
Coals2U
10 years ago
We're sorry that you're unhappy with the time it took to deliver your order. Delivery times during the summer promotion are up to 20 working days as stated in the terms and conditions. We experienced a large spike in demand and are working through these orders as quickly as possible with lead times dropping every day. We are sorry that we didn't meet your expectations this time and hope that you'll see fit to give us another chance in future.
The recent delivery to my wife at *Personal details removed by Feefo* was a number of bags short and I believe she is still awaiting an explanation and rectification of the situation. This is the...
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience with us. Though we always endeavour to provide the best experience to our customers, mistakes do happen occasionally. We’re currently working hard to improve our delivery service, and I will pass on your feedback to our delivery team. We hope that you’ll see fit to give us another chance in future.
Product reviews
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your positive review of our product Homefire Ovals (25kg)
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for bringing this to our attention. Please accept our apologies for the quality of fuel that you have received. This feedback will be passed onto the relevant department. We hope that you’ll see fit to give us another chance in future.
Date of purchase: 02/09/2015
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Trusted Customer
Feefo Verified
10 years ago
still did not receive a phone call before delivery
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
