Driver remembered my house and where I like to put the coal. Delivered it while I was out without a fuss and put it away neatly in the right place. Fantastic!
Driver turned up refused to deliver because of over hanging branches and took the load away. I rang to inform them; heard nothing since still waiting for delivery. Previous order; after waiting well...
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. I can see that we did attempt the delivery as in your previous feedback, but unfortunately the vehicle that was sent was unable to gain access to complete the delivery. Again please accept our apologies that you weren't informed about your delivery when you contacted us. We hope that you’ll see fit to give us another chance in future.
Date of purchase: 04/09/2015
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Trusted Customer
Feefo Verified
10 years ago
Delivery men are always very helpfull, will put coal directly into bunker.
Product reviews
Date of purchase: 04/09/2015
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Trusted Customer
Feefo Verified
10 years ago
Almost perfect but took longer than anticipated to arrive. Also no notification of delivery etc.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
