Hopeless delivery service you have to wait in all day, as no time slot given , takes ages for coal to come from placing order. I Will never use this company again as the service is appalling. Drivers...
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Coals2U
Coals2U
10 years ago
We're sorry to hear that you were unhappy with the service you received with your last order. Delivery times tend to differ through the seasons, and will decrease in winter as we employ more drivers to help us meet demand. Unfortunately we are unable to provide company mobile phones and hands free kits to every driver immediately. We are currently working to improve our delivery times and communication, and hope that this will allow us to serve you better in future should you decide to use us again. Thank you for taking the time to leave your feedback.
Warm Regards
Rebekah
Date of purchase: 12/09/2015
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Trusted Customer
Feefo Verified
10 years ago
Very good service all the time I put a order in..
Product reviews
Date of purchase: 08/09/2015
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Trusted Customer
Feefo Verified
10 years ago
Very good service. Delivery man very accommodating in placing bags.
Rang when no-one was in but tried to deliver anyway. Driver went away telling CPL he couldn't get access. I'd already said on the order that a small wagon was needed, as for earlier deliveries. Sent...
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Coals2U
Coals2U
10 years ago
Please accept our apologies for the confusion when delivering your order. We'd like to reassure you that your account has now been set up so that only the smaller vehicle will be sent. As discussed, the damage to the drystone wall is currently being investigated and we will remain in touch throughout the process. Thank you for taking the time to leave your feedback.
Warm Regards
Rebekah
Product reviews
Date of purchase: 07/09/2015
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Trusted Customer
Feefo Verified
10 years ago
Arrived fine . Waiting to use.
Date of purchase: 10/09/2015
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Trusted Customer
Feefo Verified
10 years ago
Very pleased with the cominication and fast delivery
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
