I would recommend using this service again. They are quick and the website is very easy to use. They also left the coal where I asked them as I wasn't in when it was delivered . An overall 5**** .
Ordering was easy and although a timed delivery (or at least narrowed down from 'anytime' on the specified day) would be good, the delivery man was polite and friendly. He even carried the bags...
Fantastic people to deal with and the delivery men are very helpful
Product reviews
Date of purchase: 03/10/2015
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Feefo Verified
10 years ago
I had to contact them, to get an update on my order. Customers services could be better
rebekah.barnett@cplindustries.co.uk
Coals2U
10 years ago
Hi Jerome
Please accept our apologies for your not receiving a notification regarding your delivery. We're currently working hard to improve our delivery communications and your feedback is vital to this process. Thank you for taking the time to leave your feedback.
The on line service has always been quick, easy to understand and place repeat orders. However, when requesting a phone call the day before, on the last 2 occasions, this hasn't happened. I leave...
Extremely disappointed with the customer service, due to the following
1] 24h notice noted on order , but had to chase for delivery date
2] Once delivery date given waited in all day , (arranging...
Read more
rebekah.barnett@cplindustries.co.uk
Coals2U
10 years ago
Hi Michael
Please accept our apologies for this. We're working hard to improve our delivery service and your feedback is a vital part of this process. Thank you for taking the time to leave your feedback.
Product reviews
rebekah.barnett@cplindustries.co.uk
Coals2U
10 years ago
Hi Michael Please accept our apologies for this. We're working hard to improve our delivery service and your feedback is a vital part of this process. Thank you for taking the time to leave your feedback.
Order and pay on line by smart phone anytime i like, they have never let me down, they always leave the coal where instructed. Fantastic service. Thank you!
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
