Prompt service, clear instruction, excellent response. Highly recommended. No purchase items have been used yet. Solid fuel use only used occasionally. Advertising too early to be able to give...
Ordered 20 bags of 25kg (large nut anthracite) coal over the internet a few weeks ago. Confirmation e mail was received and delivery confirmed for 2 days later (am) anytime up til 1 I think they...
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. Looking at your account I can see that a £10 voucher was sent out to you following the inconvenience caused. We hope that you’ll see fit to give us another chance in future.
Product reviews
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your positive review of our product Traditional House Coal Doubles (25kg)
It is so easy to do, and faster than a phone call. I request a phone call the day before delivery and always get it. Also I made a mistake and should have requested a smaller vehicle, but the...
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
