Delivery arrived on time however has placed in the wrong location at my home, having informed where the goods needed to be placed. Spoke to customers services who quickly resolved the issue ( with...
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. Our lead times which are currently 5-7 working days and they can tend to differ throughout the seasons. We hope that you’ll see fit to give us another chance in future.
Product reviews
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thanks for taking the time to leave your feedback. As our fuel is stored outside it can become damp from bad weather. This is only surface moisture which means that it will dry out quickly, but should not affect the performance of your fuel in any way.
Date of purchase: 01/11/2015
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Coals2U:
I would have scored lower as I had to wait longer for my last order to be delivered but still within stipulated time. Other previous orders, delivery was usually very quick.
If I use my local coal merchant I usually take delivery of the coal within 48 hours.Whilst ordering from Coals2u is so simple I waited almost two weeks for delivery.Not good compared to local...
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you’re unhappy with our delivery times which are currently 5-7 working days. We are currently working to improve our delivery times and communication, and hope that this will allow us to serve you better in future.
Product reviews
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thanks for taking the time to leave your positive review. We're so pleased that you're happy with your Wildfire
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
