Website easy to negotiate. Coal delivered when they said it would be delivered. Phone call received the day before delivery. Would recommend the service, and will be using it again.
The delivery man arrived at07:40 and was in a mood and dropped everything from a height of about 10 feet breaking the coal up more.
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. Please accept our apologies and this will be passed onto the relevant depot. We hope that you’ll see fit to give us another chance in future.
Product reviews
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
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emma.mellor@cplindustries.co.uk
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emma.mellor@cplindustries.co.uk
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Thank you for your feedback. Please accept our apologies for the quality of the fuel you received.
emma.mellor@cplindustries.co.uk
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Given delivery dates, failed to deliver, promised phone calls to explain and be give new delivery dates, neither happened and this was repeated. Even the promised phone call to deal with the...
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. The Call Day Before service is an added extra that we offer to all customers to confirm that the delivery will be with them the next day. We apologise that these instructions were not completed this time, and we will pass this feedback onto the relevant people who manage this process. We hope that you’ll see fit to give us another chance.
Product reviews
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thanks for taking the time to leave your positive review. We're so pleased that you're happy with your Smokeless Coal No.5
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
