Good price for the coal. Slight delay in receiving it but then it was autumn when there would be a lot of orders. They did email to let me know. Delivery person was very good and put the coal exactly...
Good website, quick to take your money and that’s about it, no communication, call centre staff polite but unhelpful called several times but still no delivery date, gave up after a month and...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thank you for your feedback. Apologies for any of the delay's we have been getting due to the energy crisis we have received high volumes of orders, we are working as hard as we can to get all orders delivered.
Good quality Well informed of delivery. When delivered (early morning) the delivery man knocked the door to check where to leave the load. Tacked neatly where requested. Very polite
Product reviews
Date of purchase: 30/08/2022
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Tony Cowie
Feefo Verified
3 years ago
What Tony Cowie said about Coals2U:
Order placed on 30th August and money taken off my card. Today is 24th September and to date nothing has been delivered. Three e-mails to customer service who have apologised and given standard...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thank you for your feedback. We apologise about the delays we have been getting we have receive a high volume of order's due to the energy crisis, I assure you we will be in touch via email the day before when we have got you a delivery date. Please keep an eye on your emails.
Minimal communications after ordering. Got emailing notifying of delivery the day before, two weeks after ordering. Was waiting in for delivery and by 4.30pm thought it wasn't going to arrive, only...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thank you for your feedback. We have had a look on the order and they was no delivery instructions also deliveries are made between 8am-6pm, this information will be logged on our system and will pass the information to the depot as feedback.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
